Team Leader Telemarketing 100% (m/w/d)

Do you have experience in outbound telemarketing, enjoy leading people, and keep an overview even with high campaign volumes? For a dynamic telemarketing environment, we are looking for a strong leadership personality who leads, develops, and supports a team operationally in day-to-day business.

TASKS

• Functional and disciplinary leadership of a team of telemarketing agents
• Implementation and monitoring of campaign and daily targets
• Management of team performance as well as monitoring of quotas and forecasts
• Planning and monitoring of project allocation and team staffing
• Conducting coachings, trainings, and structured call analyses
• Ensuring quality specifications
• Processing customer complaints and operational customer contact
• Ongoing reporting and exchange of information with QM and the Telemarketing management

REQUIREMENTS

• Commercial basic training or equivalent qualification
• Several years of experience in outbound telemarketing
• Initial leadership experience is an advantage
• Good knowledge of outbound KPIs and campaign logic
• Experience with dialer/dialogmaster systems and MS Office
• Very good skills in call analysis and coaching
• Strong leadership, reliable, and communicative personality
• Resilience, solution orientation, and decision-making ability under time pressure
• German business fluent; other languages an advantage

WE OFFER

• Workload of 100 percent
• Responsible leadership position in outbound telemarketing
• Direct influence on team performance and quality development
• Varied tasks between leadership, coaching, management, and customer contact

Interested? Send me your complete documents now to tloescher@induserv.ch.

Any questions? Just call us, we are happy to provide you with competent information!

Induserv (Aarau) AG
Tim Löscher
Rain 28
5000 Aarau
062 834 75 00
tloescher@induserv.ch

Work location
Wohlen AG