Customer Advisor: Schweizerische Post Basel and Home Office

We are Callpoint - an owner-managed Swiss call center - and we take care of our employees and customers with passion and commitment. With us, you have finally arrived. Are you communicative, resilient, and do you enjoy customer contact? Then come to us, we will promote and develop you - and look forward to your application. Your advantages • Pleasant working atmosphere, careful training and individual support • Attractive employment conditions according to the collective labor agreement of the contact center industry • After the starting salary of CHF 4‘314 (100%), your salary will increase by 4% per year in each of the first two years • Start: 07.09.2026, workload 80 - 100% possible • After the induction phase (probationary period), home office is possible (only for employees residing in Switzerland) Your responsibility • You take customer concerns, orders and complaints by telephone and convince through your competence • You process written customer inquiries and e-mail error-free • You look after attractive customer mandates and steadily expand your expertise in customer service • Working hours from Monday to Saturday from 07:30 to 20:00 Your profile • Swiss German/German is your native language • French or Italian in spoken and written form min. level B2/C1 is mandatory • You enjoy dealing with customers and like working in a lively team • Good PC skills are a requirement • You are looking for a hybrid working model in which you can also work from home • For employment, an impeccable criminal record and debt enforcement register extract are required Have we aroused your interest? Then I look forward to your online application! If you have any questions, Marion Sägesser is available to you at 058 201 15 88 or via e-mail marion.sagesser@callpoint.ch.