Dispatcher / Dispatcher 100%

At Kärcher in Switzerland, a team of over 160 people works at 4 locations to make the world a little cleaner. As a sustainable family business, we are convinced that important things must be cared for so that they last in the long term and their value is also preserved in the future. Globally, Kärcher employs over 16'000 employees in a total of 160 companies in 82 countries. We offer WOW solutions worldwide around cleaning and care. In the everyday and in the extraordinary. With WOW products, WOW services and WOW service. Dispatcher / Dispatcher 100% (m/f/d) Your WOW tasks: Daily, forward-looking dispatching of service technicians as well as coordination of external subcontractors taking into account urgency, geography and qualification of the technicians Telephoneic and written receipt, recording, planning and seamless monitoring of service, repair and maintenance orders in the CRM system Monitoring and ensuring the material and spare parts dispatching for the planned service assignments in cooperation with the Supply Chain Creation, calculation and proactive follow-up of cost estimates, revision and maintenance offers Active repair and maintenance acquisition Obtaining offers and organization of external services if required Reporting and billing of external services Deputizing within the dispatch team Your profile for our WOW team: Completed commercial basic training (EFZ) or technical basic training with commercial further training Several years of sound professional experience in a comparable function (dispatching, customer service) – ideally in the area of technical customer service Confident German and very good French skills or native French with very good German skills Good Google Workspace or MS-Office skills Pronounced organizational talent with a structured, analytical and solution-oriented way of thinking and acting High service and customer orientation (Service Excellence) Strong communication personality with high teamwork skills and assertiveness in dealing with various stakeholders Our WOW package: Opportunity to help shape and further develop the field of tasks independently Family-like company culture Access to the benefit platform SWIBECO with attractive discounts Private accident insurance At least 25 vacation days, from the 41st year of age an additional 3 vacation days, from the 55th year of age an additional 7 vacation days as well as from the 5th service anniversary one additional vacation day per year Lucrative discount on Kärcher devices as well as free rental Free parking Flexible working arrangements, ergonomic workplaces, home office (3 presence days per week) Support for internal and external further training jpid4dc08a0jm jit0833jm jiy26jm