Customer Service Agent 80-100% (m/w/d)

Demant is a world leader in the field of Hearing Health and is the only company active in the segments of hearing aids, implants, and diagnostics. Through continuous research and development of innovative technologies, we enable people with hearing impairment to achieve a higher quality of life. Over 20'000 employees in more than 30 countries work daily to realize this goal.

To strengthen our team, we are looking for a committed and motivated team member for our sales back office as of 01. January 2027 or by arrangement.

Customer Service Agent 80-100% (m/w/d)

Your tasks

• Receipt and recording of orders, repairs, and returns
• Telephone and written customer support including complaint processing
• Support of the field service, central interface for internal and external contact persons
• Monitoring of ongoing orders as well as creation of invoices and credit notes
• Maintenance of master data in ERP and CRM systems
• Undertaking of general administrative tasks as well as diverse special tasks as required as well as ensuring service quality and timely processing

Your profile

• Completed commercial training as well as experience in customer service or sales back office
• Strong customer and service orientation as well as enjoyment of customer contact
• Independent, responsible, and solution-oriented way of working
• Strong communication, resilient, and team-oriented personality with openness to process improvement
• High IT and system affinity (MS Office, ERP, CRM)
• Very good German skills as well as good English and French skills, Italian is an advantage

We offer

• A collegial and dynamic working environment with an open communication culture
• A versatile position with scope for design and individual responsibility
• Attractive opportunities for professional and personal further training
• An international environment with a meaningful activity
• A modern workplace as well as a direct reporting line to the Teamleader Customer Service

Ready for the next step?

Take on a central role as a hub for our customers and actively help shape our service.

For questions, Erika Klass, HR Business Partner, is gladly at your disposal.

Further information can be found at:

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