Customer Service Specialist - Technical / ONP 100%

• 02 octobre 2026
• 100%
• Indefinite duration
• Possible
• Berne, Neuchâtel, Soleure
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Are you a committed team player, capable of quickly detecting customer needs and providing simple solutions?

Do you share our values, focus on the essentials, and always keep your promises?

Then you are perfectly suited to our modern contact center in Bienne!

Customer Service Specialist - Technical / ONP 100% ##

As a Customer Service Specialist - Technical & ONP, you are responsible for processing customer requests in the field of technical mobile support as well as number portability.

Your tasks

• Processing customer requests and tickets requiring in-depth technical analysis.
• Diagnosis and resolution of problems related to calls, SMS, mobile data, roaming, voicemail, SIM/eSIM, and other mobile services.
• Performing necessary checks in the various technical tools and internal systems.
• Processing requests related to mobile and fixed number portability (MNP/FNP).
• Analysis and resolution of refused, blocked, or erroneous portabilities.
• Ensuring the follow-up of activations, number transfers, and work orders.
• Contacting customers when additional information or verifications are necessary.
• Collaboration with internal teams such as Customer Care, Retention, Back Office, Service Solution, and IT.
• Escalation of complex incidents to the relevant specialized departments, if necessary.
• Clear and complete documentation of each processing step in the internal tools.
• Ensuring compliance with processes, deadlines, and quality standards.
• Participation in the continuous improvement of processes as well as the identification of recurring problems.
• Guaranteeing a professional, efficient, and solution-oriented customer experience, ideally from the first contact.

Your profile

• Basic training with an EFZ diploma or equivalent technical training.
• Strong analytical mind, high learning capacity, and a structured, solution-oriented way of working.
• Fluent mastery of German in spoken and written form as well as good knowledge of English; French and/or Italian are an asset.
• Great interest in digital tools and the telecommunications sector
• Your personal qualities make the difference: reliability, communication ease, punctuality

We offer

• Monthly bonus starting from the 3rd national language
• Monthly salary paid in 13 installments
• Up to 20% teleworking depending on the area of activity
• 5 weeks of vacation
• A modern and inspiring work environment
• Solid social benefits as well as flexible and advantageous pension schemes
• Free mobile subscription valid throughout Europe
• Exclusive offers and discounts on our products and services

Workplace: Bienne

Have you always dreamed of working in a unique and diverse environment? Then we absolutely want to get to know you!

A clean criminal record extract as well as a certificate of no debt issued by the debt collection office are required upon hiring.

Apply directly online!