Customer Service Representative Service

Switzerland shops at Fust! We aim to be the leading provider in the areas of electrical household appliances, multimedia/consumer electronics, as well as kitchen and bathroom remodeling, and with our comprehensive service offering and our unique services, we create real added value! Become part of our team and help us to continue creating customer experiences! A job at Fust, and it's running! Customer Service Representative Service Tasks Telephone support and processing of customer inquiries Recording of repair orders as well as coordination of home delivery and service appointments Processing of internal inquiries in cooperation with other departments General administrative activities, e.g., ordering spare parts and processing manufacturer orders Requirements Business fluent German skills in speaking and writing, good French skills at least at B2 level and Italian skills are an advantage Commercial experience ideally in telephone customer service Good user knowledge in MS Office; SAP experience is an advantage Strong customer orientation as well as a friendly and professional appearance What we offer Employment conditions: Largely flexible working hours, free parking spaces, internal Coop restaurant with a rich selection at preferential prices, modern and bright premises Discounts: Discounts in various Coop formats, 5-fold number of Coop Superpoints, up to 20% discount on various insurance services, inexpensive mobile and prepaid subscriptions at Coop Mobile, Reka-Card: discounts when obtaining, staff discount also for partner (living in the same household), discount on the travel offer ITS Coop Travel, CHF 650.- voucher for the purchase of an SBB GA Further training: Internal further training, support for external initial and further training, development opportunities Communication & Culture: DU-culture throughout the entire company, orientation towards common values, internal app for communication with employees Insurance: Pension fund: 2/3 is paid by Coop (basis), various savings plans at the pension fund, generous and supra-obligatory insurance benefits for accident and illness Vacation: At least 25 days vacation or according to the valid GAV, if possible support for unpaid leave Health: Update-Fitness: CHF 200.- discount on annual subscription, free and anonymous company social counseling 24/7 Your contact persons at Fust Head of Business Partnering Steven Wohnlich Recruiting Specialist Customer Service Representative Service Switzerland shops at Fust! We aim to be the leading provider in the areas of electrical household appliances, multimedia/consumer electronics, as well as kitchen and bathroom remodeling, and with our comprehensive service offering and our unique services, we create real added value! Become part of our team and help us to continue creating customer experiences! A job at Fust, and it's running! Customer Service Representative Service Tasks Telephone support and processing of customer inquiries Recording of repair orders as well as coordination of home delivery and service appointments Processing of internal inquiries in cooperation with other departments General administrative activities, e.g., ordering spare parts and processing manufacturer orders Requirements Business fluent German skills in speaking and writing, good French skills at least at B2 level and Italian skills are an advantage Commercial experience ideally in telephone customer service Good user knowledge in MS Office; SAP experience is an advantage Strong customer orientation as well as a friendly and professional appearance What we offer Employment conditions: Largely flexible working hours, free parking spaces, internal Coop restaurant with a rich selection at preferential prices, modern and bright premises Discounts: Discounts in various Coop formats, 5-fold number of Coop Superpoints, up to 20% discount on various insurance services, inexpensive mobile and prepaid subscriptions at Coop Mobile, Reka-Card: discounts when obtaining, staff discount also for partner (living in the same household), discount on the travel offer ITS Coop Travel, CHF 650.- voucher for the purchase of an SBB GA Further training: Internal further training, support for external initial and further training, development opportunities Communication & Culture: DU-culture throughout the entire company, orientation towards common values, internal app for communication with employees Insurance: Pension fund: 2/3 is paid by Coop (basis), various savings plans at the pension fund, generous and supra-obligatory insurance benefits for accident and illness Vacation: At least 25 days vacation or according to the valid GAV, if possible support for unpaid leave Health: Update-Fitness: CHF 200.- discount on annual subscription, free and anonymous company social counseling 24/7 Your contact persons at Fust Head of Business Partnering Steven Wohnlich Recruiting Specialist jpida47fe01jm jit0834jm jiy26jm