Product Quality Improvement Officer (M/F)

• 28 septembre 2026
• 100%
• Durée indéterminée
• Plan-les-Ouates

Patek Philippe SA Genève

Chargé d'Amélioration Qualité Produit (H/F)

Mission

The Product Quality Improvement Officer's main mission is to lead and analyze problems experienced by customers at a global and transverse level of the company, and to perform audits of processes, products, and systems internally or externally. Within a wide scope, they identify, propose, and implement prevention and improvement actions at the level of products and quality processes throughout the entire life cycle (from design to customer service). They lead transverse quality projects (product quality, quality improvement, complaints, -).

In connection with the company's strategic objectives and the requirements of the Patek Philippe hallmark, they define and deploy Quality standards for the company throughout the product life cycle.

Responsibilities

• Identify, consolidate, and prioritize quality issues by capitalizing on the basis of customer complaints, internal problems, and service centers.
• Lead transverse projects and animate teams in order to meet Quality objectives on a company-wide scale.
• Identify issues experienced by customers and lead the Product Quality indicators in place with the team for reporting to management.
• Define and implement corrective and preventive actions and ensure the follow-up of action plans throughout the entire life cycle.
• Prepare Quality reviews and Quality events in partnership with the Managers of the entities concerned by Product Quality.
• Conduct audits of processes, products, systems, suppliers (and/or service centers) in connection with the projects they lead.
• Construct, propose, and argue for indicators in order to optimize Product Quality.
• Lead transverse meetings bringing together internal and external actors around product quality.

Profile sought

• HES Engineer or Es technician with a Quality orientation.
• 5 to 10 years of experience in a similar position within a Quality Department, ideally in the watchmaking industry.
• Good knowledge of watch products.
• Mastery of Quality tools (DMAIC, 8D, QRQC, Pareto and cause-effect diagrams, PDCA, 5 Why, ...) and problem-solving.
• Good knowledge of transverse project management with different trades.
• Mastery of statistical tools and office tools (MS-Office and notably Excel).
• Good mastery of English.
• Listening skills, transverse communication skills, and meeting management.
• Spirit of synthesis and analysis, proactive, pragmatic, results-oriented.

Job reference

3762