IT Service Desk Engineer / IT Service Desk Supporter

Company Description

We are a great team and are repeatedly recognized by Great Place to Work as the best employer. Do you lack appreciation? We are known for our positive feedback culture. Do you want to advance professionally? Then benefit from generous training budgets and almost unlimited career and change opportunities in the IT universe of UMB. Do you have no idea what is going on in the company? We inform openly and honestly about what is happening. There are 1000 reasons to work at UMB. Apply now and learn more.

Job Description

• Receipt and processing of inquiries via telephone, e-mail and ticket system
• Recording and prioritization of disruptions (incidents) and service requests
• Initial analysis and troubleshooting (First Call Resolution)
• Forwarding complex problems to the 2nd Level or specialist departments
• Documentation of all steps and solutions in the knowledge base
• User management (e.g., creating accounts, resetting passwords)
• Support with standard installations (software, printers, network access)
• Monitoring of system messages and monitoring tools
• Maintenance and updating of the Knowledge Base with new solutions
• Support of team colleagues

Qualifications

• Technical basics: Basic knowledge in Windows and/or macOS environments, Office 365, network basics
• Customer centricity: Friendly and solution-oriented communication
• Analytical thinking: Investigating problems in a structured manner and narrowing down causes
• Teamwork skills: Working closely with colleagues and higher support levels
• Initiative: Willingness to independently research and try out solutions
• Documentation skills: Creating precise and understandable notes on incidents
• Willingness to learn: Openness to new technologies, tools and processes
• Resilience: Staying calm even in stressful situations
• Curiosity: Proactively attending training, striving for certifications and bringing new knowledge into the team

Additional Information

This is also why you should apply right now.
Stuck in traffic every day? Home office is an integral part of our corporate culture. Need a break? At UMB, up to 9 weeks of vacation are possible. Always working? Our great events are known industry-wide. We do everything to promote team cohesion.
Apply now and learn more about the 1000 reasons to work for the best employer in Switzerland.
As the best employer in Switzerland, we find our new colleagues mostly through recommendations – and otherwise through job advertisements. Therefore, please no dossiers from recruitment agencies, thank you.

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