Contract Manager & Operations Manager - Insurance sector

For one of our clients, an actor in the field of international health insurance, we are looking for a Contract Manager & Operations Manager wishing to evolve within a human-sized, dynamic structure oriented towards quality of service. This function offers real autonomy as well as significant operational responsibility in the daily management of contracts, customer relations, and associated administrative activities. Your responsibilities ###### Customer Relationship Management ###### • Accompany new clients in the implementation of their contracts and ensure the follow-up of offers. • Ensure a quality service and respond to requests from insured persons, partners, and intermediaries. • Develop and maintain relationships of trust with existing clients. • Participate in the dissemination and deployment of contracts to institutional clients. • Prepare and present monthly dashboards relating to commercial activity, new business, and renewals. • Contribute to the continuous improvement of the customer experience. Contract Management ###### • Manage the entire life cycle of insurance contracts. • Ensure daily administrative tasks: correspondence, modifications, renewals, and cancellations. • Issue insurance certificates as well as renewal confirmations. • Participate in the analysis and acceptance of risks in collaboration with management. • Manage the billing of annual and installment premiums. • Ensure the updating of data in management systems and databases. • Collaborate with the collection and recovery teams for the follow-up of unpaid premiums. • Participate in the preparation of periodic declarations related to premiums. Operational Responsibility ###### • Ensure the smooth running of daily operations related to contract management and customer service. • Ensure compliance with internal procedures, deadlines, and regulatory requirements. • Coordinate administrative activities to guarantee efficient and rigorous processing of files. • Identify areas for improvement and contribute to the optimization of operational processes. • Participate in the monitoring of performance indicators and the production of reporting. • Act as a referent on operational subjects related to contract administration. • Collaborate closely with the various internal teams to guarantee a high level of quality of service. Your profile ###### • Proven experience in the fields of insurance, providence, pension funds, or contract management. • Experience in an international environment, an asset. • Excellent interpersonal skills and strong customer orientation. • Ability to manage multiple priorities simultaneously with rigor and efficiency. • Sense of organization, autonomy, and spirit of initiative. • Good understanding of operational and administrative challenges. • Mastery of IT tools and management systems. • Excellent writing and communication skills. • Fluent French and a good level of professional English. What our client offers ###### • A human-sized entrepreneurial environment. • A varied function with real responsibilities. • A collaborative and benevolent team. • The possibility to contribute actively to the development of the activity. • A stimulating international working environment. Do you wish to join a company where quality of service, autonomy, and spirit of initiative are valued? We look forward to receiving your application.