Hotline support technician

Hotline support technician Your missions As a Support Technician, you will play a key role in technical assistance and the coordination of after-sales service. In this capacity, you will notably be responsible for: Providing 1st and 2nd level telephone technical support to our customers and our service technicians. Responding to customer requests by telephone and e-mail regarding wood heating installations, their components, their peripherals, as well as spare parts. Planning and coordinating troubleshooting, repair, and maintenance interventions in Suisse romande. Organizing and carrying out emission measurements. Conducting technical training sessions intended for our customers, partners, and technicians. Preparing, shipping, or making spare parts available for technicians and customers. Ensuring the administrative follow-up of interventions and guaranteeing effective communication between the different interlocutors. Checking technician offers and preparing repair quotes intended for customers. Your profile Solid professional experience in the field of wood heating, thermal technology, or electricity. Excellent knowledge of hydraulics (building technology) and electrotechnology. Good knowledge of automation. Very good mastery of MS Office and common IT tools. Excellent organizational, autonomy, and priority management skills. Sense of service, interpersonal ease, and customer orientation. Mastery of German constitutes a real asset. We offer A varied, autonomous, and stimulating position, with responsibilities and direct contact with our clientele. A professional, dynamic, and friendly working environment. Comprehensive training as well as real opportunities for continuous training and professional evolution. Attractive working conditions within a solid, recognized, and constantly evolving company. A participation in the on-call service, organized, valued, and remunerated. jpid66e51cbjm jpit0834jm jpiy26jm