Dispatcher (all)
- Employment type
- Full-time
- Location
- Henggart
- First posted
- Varied tasks in a dynamic working environment
- Exciting development perspectives in a young and well-coordinated team
- Attractive employment conditions (from the 3rd year of employment, 6 weeks of vacation)
- Many exciting questions with plenty of room for own ideas and short decision-making paths
- Attractive location with many catering options
- Receipt, assessment, and processing of customer inquiries, orders, and complaints with high customer and service orientation.
- Planning, coordination, and prioritization of the deployments of the sewer technicians, taking into account urgency, resources, and availability.
- Ensuring smooth day-to-day operations, including the processing of special and emergency cases.
- Administration, control, and continuous maintenance of orders as well as data synchronization within Salesforce.
- Support of customers and technicians through the preparation of offers, follow-up processing of inquiries, as well as technical support in day-to-day operations.
- Participation in the optimization of processes and systems (especially Salesforce) as well as compliance with the defined company standards and active participation in meetings.
- Completed training in the manual or commercial sector with technical understanding.
- Experience in the sewer maintenance industry or high willingness to learn for rapid familiarization with the specialist field.
- Confident handling of IT applications (MS Office, ideally Salesforce) as well as understanding of digital processes.
- High customer and service orientation combined with entrepreneurial thinking and action.
- Distinct ability for prioritization, structured problem-solving, and process-oriented working, even under time pressure.
- Calm, confident appearance, clear communication, as well as willingness to build and pass on specialist knowledge and to grasp complex situations quickly.
Automatically translated from the original.
Posted 3 weeks ago