Reception & Customer Service Assistant FR/DE – 100% (M/F/D)

Are you comfortable both in reception as well as in administrative management and customer follow-up? Do you perfectly master French and German and enjoy dynamic environments?

For one of our clients, a Swiss family business solidly established in the Fribourg region, we are looking for a:

Reception & Customer Service Assistant FR/DE – 100% (M/F/D)

Your responsibilities:

Welcome visitors and customers in a professional manner
Manage the telephone switchboard as well as the company's general email inbox
Carry out the various tasks related to reception
Provide administrative support to the different departments
Process and ensure the follow-up of offers, tenders, and customer orders
Ensure the follow-up of invoicing, credit notes, deposit slips, and cash sales
Handle any non-conformities
Respond to customer inquiries and ensure the follow-up of the various customer service email inboxes

Your profile:

CFC as a commercial employee or equivalent training
Several years of experience in a similar function
Excellent mastery of French and German, both spoken and written
Any additional language is an asset
Experience in the construction sector is an advantage
Very good sense of welcome, service, and communication
Excellent organizational skills and ability to manage multiple priorities simultaneously
Very good writing skills
Good command of standard IT tools and an ERP
Dynamic, reliable, and solution-oriented personality

What we offer you:

A varied function rich in contacts
A dynamic working environment
The opportunity to join a stable and growing Swiss family business
Regular working hours promoting a good balance between professional and private life

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