Service Desk Employee with Teamlead 80-100%

Service Desk Employee with Teamlead (a) 80-100% Tasks As Team Lead Service Desk, you will take over the functional and personnel leadership of our support team. You ensure the smooth operation of the 1st Level Support and continuously develop the area. Functional and personnel leadership of the Service Desk team operative collaboration in the Service Desk team (70-80%) Ensuring efficient and high-quality 1st Level Support Responsibility for the compliance and further development of ITSM processes and tools Monitoring of service quality and derivation of improvement measures Escalation management and interface to 2nd Level Support as well as external partners Promotion of employees through coaching, training and development discussions Administration and optimization of all software licenses Support of Financial Operations in the analysis and optimization of infrastructure and cloud operating costs (incl. budget planning, cost control, reporting) Strengths Completed IT training or corresponding professional experience Experience in IT support, ideally with leadership experience Strong communication and leadership skills with a high degree of social competence Experience with ITSM tools and sound understanding of IT infrastructure and processes Experience in handling IT budgets and license management is an advantage Structured, solution-oriented and quality-conscious way of working Very good German skills in spoken and written language, solid English skills Customer- and service-oriented appearance with high personal responsibility Apply today For questions, we are happy to be available for you at the telephone number. About us With our innovative and effective pharmaceutical solutions, we at Zur Rose do everything we can to positively influence people's lives. Our team of 500 employees with headquarters in Frauenfeld pursues the common goal of improving the future of healthcare. Since quality, convenience and effectiveness are particularly important to us, patients can easily and safely take their health into their own hands. Our aim is to predict future requirements in healthcare. In the development of our solutions and medicines, we rely on a high degree of reliability and efficiency and take care of complex issues so that our customers can sit back and relax. Cross-functional teamwork is promoted by our corporate culture, so that every team member is equally valued and encouraged to participate actively in the decision-making process. Open communication and empathy are our top priority. In doing so, we always try to find a common denominator and thus avoid compromises. Our passion at Zur Rose is to positively influence the world. Do you share the same values and would you also like to improve people's lives? Then we would be pleased to welcome you as part of our team. jpid68a2fb5jm jit0626jm jiy26jm