Customer Service Advisor Mercedes-Benz

What you should know about us ## The Emil Frey Gruppe is not only a Swiss family business with over 100 years of experience, but also one of the leading companies in the automotive industry. Quality, tradition, innovation, and customer orientation are the supporting pillars of the company. The focus of activities lies on the import of automotive brands, the operation of garages, the logistics of spare and accessory parts, as well as the provision of financial services. The Emil Frey AG Altendorf is an official sales and service partner of the brands Mercedes-Benz, Opel and Suzuki and has a body shop and a spare parts warehouse. Your tasks ## • Competent support and advice for our customers in the service process • Receipt of repair and service orders as well as preparation of cost estimates • Appointment scheduling of workshop orders • Assistance (mutual) customer service advisors Opel & Suzuki • Ensuring smooth communication between customers and the workshop • Active sale of services, accessories and additional offers • Processing of warranty and goodwill claims according to manufacturer specifications • Invoicing as well as vehicle handover with professional explanation of the work performed • Maintenance and expansion of long-term customer relationships Your profile ## • Completed basic technical training in the automotive industry (e.g., Automobil-Mechatroniker/in EFZ) • Further training as a customer service advisor is an advantage • Professional experience in customer service or in a comparable function • Strong customer and service orientation with a professional appearance • Very good German skills in spoken and written; other languages are an advantage • Driver's license category B What we offer you ## You will find a new challenge with exciting tasks and much more with us: • Numerous discounts (new and used cars, service work and spare parts, vehicle and health insurance, fuel cards, hotels and much more) • Our own, attractive pension fund as an independent pension institution • A long-term company perspective • Individual training and development opportunities • At least 25 days of vacation How you can contact us ## Vanessa Aminger, Regional HR Manager, looks forward to receiving the complete application (including CV, job references, etc.) via the link "!".    For reasons of better readability, simultaneous use of masculine, feminine and diverse (m/f/d) linguistic forms is omitted. Female and other gender identities are expressly included. For us, diversity also means that people work together in teams that achieve the best possible results through their uniqueness and difference. We are convinced that a diverse workforce, as well as an integrative culture, enables us to reach our full potential.