Customer Service Representative 80 %

Customer Service Representative 80 % 1. January 2027 Work location: Bern 40% Remote Work Take the chance to support our team for a limited period of one year and gain exciting insights into HR work. In your role as a central contact point for personnel and salary questions, you will process and coordinate diverse requests and ensure efficient and customer-oriented handling. In the event of successful cooperation and mutual interest, interesting opportunities for internal further development as well as for a long-term position in our team will also be available to you. Your tasks Receipt and prioritization of inquiries (telephone, mail, system) Independent processing of standard cases (technical & technical) Support with access, login, and application questions Forwarding of complex concerns including transparent communication Participation in knowledge management and process optimizations Collaboration in the salary administration team Your profile You bring a commercial basic education or a comparable training It is an advantage if you have already been able to gain initial experience in ICT support or in SAP You have experience in customer service, ideally in the public sector You possess quick comprehension, as well as a expeditious and structured way of working You have very good written and oral German skills, furthermore we expect very good English skills (C1) We offer you A good working atmosphere with an upbeat team and great people Responsible hub function with high visibility Development opportunities within the teams Support for your personal and/or professional further education Annual working hours and home office possibilities A centrally located place of work next to the Marzili and the Aare Contact Curious? Your contact for questions: Hügli, Teamleiter ZGL, Telefon The Amt für zentrale Dienste der Bildungs- und Kulturdirektion (BKD) is responsible as an internal service provider for the correct classification and salary payment to teachers, the awarding of scholarships, IT in the BKD, finance and accounting, the reception/telephone switchboard, and the facility management of the BKD. jpida22df34jm jit0832jm jiy26jm