IT System Engineer - Modern Workplace & Cloud Operations (m/w) 80-100%

Today 6300 Zug (Hybrid) IT System Engineering • Permanent position Hybrid Salary range 100'000 - 120'000 CHF 01 Future Employer ## yellowshark AG is your reliable partner for filling long-term permanent positions. With our experience and industry diversity, we offer suitable solutions for candidates and companies. Quality over quantity is our principle, from which not only you as an IT expert benefit, but also the market with its specific requirements. On behalf of our client, a leading software, cloud and IT service provider in Switzerland, we are looking for an experienced IT System Engineer Modern Workplace & Cloud Operations (m/w) to strengthen the IT team. Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to meeting you! Please note that we unfortunately cannot consider incomplete application documents. 02 Your Task ## • Independent processing of critical incidents and technical escalations • Support of complex support cases in Microsoft, cloud and network environments • Analysis and rectification of malfunctions in areas such as Microsoft 365, collaboration solutions, server and security infrastructures • Proactive processing of system warnings from central monitoring and RMM tools • Close cooperation with engineering and operations teams to jointly solve demanding cases • Direct customer contact during escalations (telephone and written) • Continuous optimization of reaction and support processes • Documentation of workflows, solutions and best practices for standardization 03 Benefits ## • Participation in external further training • Independent organization of daily business • Flat hierarchies • Flexible working hours • Progressive employment conditions • Guaranteed hybrid or home office work • Career and advancement opportunities • At least 5 weeks vacation 04 Your Profile ## • At least 4 years of practical experience in IT operations or IT support (VIP), ideally at an IT service provider • Completed IT training as Informatiker:in EFZ Systemtechnik/Plattformentwicklung, ideally combined with further IT training (HF/FH) • Sound knowledge of Microsoft 365 • Experience with Windows Server environments (on-premise and hybrid) • Knowledge of Active Directory, DNS, VPN, firewalls and networks • Calm, structured and solution-oriented way of working even during critical malfunctions • Independent, responsible personality with high service orientation • Proficient German skills (C2) as well as very good English skills (B2) • Possession of a Category B driver's license 05 Things to Know ## • Key role with high personal responsibility and direct influence on operations and processes • Fixed working hours without weekend or on-call services • 40-hour week with five weeks vacation • Annual training budget and targeted professional development • Modern working environment with current infrastructure and flexible workstations • Trust-based working atmosphere with great creative freedom • Participation in public transport and sports subscriptions as well as private accident insurance • Collegial team environment with regular team events and long-term perspective