Customer Service SVM (All) (80-100%)

Abacus Business Solutions AG is a service company in the IT industry. Together with our partners from the construction industry, we work on digital processes that create the foundation for a networked, smart world. With our expertise and software, we lay the foundation for success. Our team works committedly, agilely, and solution-oriented. Are you ready to advance the digitalization of the construction industry with us? We are looking for a friendly, communicative, and humorous personality who wants to contribute to our young team. With us, you can continuously expand your skills, live out your creativity, gain new perspectives, and actively participate in ensuring that we and our partners are always one step ahead. We are looking for you! Customer Service SVM (All) (80-100%) What awaits you: * You are the first point of contact for our customers on the telephone and advise and support them competently on the telephone or via e-mail * Your main focus is on the Abacus application SVM (Service and Contract Management) * You solve challenges by finding pragmatic and tailor-made solutions * Together in a team, you ensure professional 1st-level and 2nd-level support * You test new software versions and service packs to ensure the quality of our solutions * You create helpful instructions and documentation that make everyday life easier for our customers * With an open ear for customer wishes, you contribute actively to the further development of our products by passing feedback on to the product managers What distinguishes you: * You have a successfully completed commercial apprenticeship or construction technology training with comparable professional experience in customer service * You have very good knowledge of the Abacus software, especially in the SVM program * You have advanced IT skills as well as know-how in the construction industry * You are a patient, friendly, and communicative person and can explain complex matters clearly and understandably * Experience in telephone customer contact is an advantage * Very good German skills in speaking and writing are not a hurdle for you What you benefit from: * Flexible working models and home office possibilities * A varied and responsible area of activity * Modern office premises in Thalwil with community spaces * Regular team events to celebrate our successes * Internal and external further training opportunities * In addition to a great team, further benefits await you Are you ready to contribute, develop further, and start off together with us? Then apply now! Further questions will be gladly answered by: Nadine Frauenfelder-Winkler, Human Resources , [ ](< >) j4id10447995jm j4it1043jm j4iy26jm