Sales Customer Support Specialist (m/f/d), (80-100%)

Your responsibilities: * Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash. * Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs. * Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially -- laying the foundation for smooth operations. * Collaborate closely with the logistics team to make sure our customers receive their deliveries on time. * Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers. * Maintain and regularly update customer platforms -- keeping digital touchpoints clean, current and reliable. * Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication -- both written and verbal. * Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution. * Keep customers in the loop about order progress, solve problems before they escalate, and make sure they feel supported at every step. * Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations. * Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process. * Use project management skills to analyze data, identifying ways to improve service and efficiency. * Actively contributes to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices. * Keep track of outstanding customer payments and work toward timely resolution -- with a focus on maintaining strong customer relationships. Your background: * Commercial or technical apprenticeship with preferably bachelor's degree in economics or in a related field (Sales, Order Management, Project Management) * Several years of professional experience * German and English skills are a must, other languages of advantage * Experience in order processing SAP R/3 SD Module & preferable in S4Hana * Interest in technology, particularly in turbochargers * Ability to manage multiple tasks and set priorities including long and short-term orders / projects. * Results oriented with the demonstrated ability to apply problem-solving skills in ambiguous situations * Strong cross function coordination skills and good inter-personnel communication skills, teamwork spirit required. * Self-motivated personality * Excellent written, verbal communication and presentation skills with ability to effectively communicate. * Advance knowledge of MS Excel is preferable. * Advance knowledge of Power BI Reports is preferable. Your benefits: * Canteen * Childcare * Modern office, smart working * Flexible Working Model * Attractive holiday plans * Employee Assistance Program We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website . Accelleron Data Privacy Statement:[ ](< >) j4id10443034jm j4it1042jm j4iy26jm