Employee Secretariat & Reception Social Services (100 %)

Your tasks

• Personal reception of clients and visitors
• Receipt, triage, and forwarding of telephone calls, e-mails, and personal inquiries
• Provision of standard information within the scope of defined responsibilities
• Organization and coordination of appointments for the responsible specialists
• Receipt, checking, and forwarding of submitted documents
• Preparation and issuance of documents, forms, and correspondence
• Processing of incoming and outgoing mail as well as digitalization and structured filing of documents
• Maintenance of master data, appointment overviews, pending tasks, and administrative lists
• Support of social workers and case managers with standardized administrative tasks
• Coordination with municipalities, authorities, insurance companies, and other internal and external bodies
• Ensuring an orderly, professional, and service-oriented reception operation
• Consistent compliance with data protection, confidentiality, and security regulations
• Early forwarding of professional, conflict-ridden, or urgent concerns to the responsible department
• Collaboration in the ongoing improvement of processes, templates, and checklists in the secretariat

Your profile

• Commercial basic training or a comparable qualification
• Experience in a secretariat, at reception, in customer service, or in a comparable administrative function
• Very good oral and written German skills
• Confident handling of Microsoft 365 and digital work tools
• Careful, structured, and reliable way of working
• Enjoyment of contact with people from different life situations and cultural backgrounds
• Friendly and respectful demeanor as well as the ability to set clear boundaries simultaneously
• Calmness and overview even with high visitor volume, numerous parallel inquiries, or tense situations
• Discretion and a strong sense of responsibility when dealing with confidential personal data
• Further language skills are an advantage
• Experience in the social, asylum, health, or administrative sector is welcome, but not a requirement

Why us?

• A versatile and responsible function with direct contact with people
• A meaningful working environment at the interface between social, administration, and public mandate
• Clear tasks, regulated responsibilities, and structured work processes
• A careful introduction and support by an experienced team
• Modern digital work tools and short decision-making paths
• The opportunity to actively help shape processes and to develop professionally
• A dynamic company with exciting development and future perspectives

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