Customer Service Dispatcher 100 %

As a leading company in the field of "Security in and around the building", with various locations, we successfully plan and implement electronic and mechanical locking systems. You are looking for a new challenge where you can contribute your experience. We are looking for 1. October 2026 or by arrangement Customer Service Dispatcher (m/f) 100 % You receive fault, repair, maintenance, and service requests by telephone and in writing You arrange appointments with our customers and coordinate the assignments of our customer service and installation technicians and inform proactively in case of changes or delays You prepare customer service orders completely and provide the technicians with the necessary information and documents You check work reports, times, expenses, and material details for completeness and plausibility You support the telephone service, customer reception, and other administrative tasks in the back office You work closely with project management, technology, sales, back office, and other Delbag locations You have completed commercial or technical training and have experience in dispatching, customer service, technical administration, or a comparable environment You have a good technical understanding; knowledge in security, building, construction, or service technology is an advantage You work confidently with ERP systems and MS Office You have very good German skills in speaking and writing; foreign language skills are an advantage You are customer- and service-oriented and maintain an overview even in the event of short-term changes You are an independent organizational talent and have a structured and reliable way of working We offer you a trusting, open, and partnership-based corporate culture and a careful introduction to our processes and systems. We have contemporary employment conditions and development opportunities, have attractive pension plans, and can offer you a free parking space or immediate connection to public transport. jpid4432aa1jm jit0834jm jiy26jm