Helpdesk N1/N2 Technician

--- base: meta-keywords: meta-viewport: width=device-width, title: Helpdesk N1/N2 Technician --- Helpdesk N1/N2 Technician ======================================== You enjoy contact with users, solving concrete IT problems and intervening directly in the field, this position could be for you! Meanquest is an ESN created in 1995 which today counts more than one hundred people. Based in Ecublens, Meyrin and Givisiez, it deploys its expertise in five key areas: infrastructure, support, Cloud solutions, security and recruitment. An IT company like ours relies on the commitment and know-how of its talents to offer quality customer service. We regularly look for profiles eager to invest themselves at our clients. On behalf of one of our clients based near Lausanne, we are looking for a Helpdesk N1/N2 technician or technician Missions: * Ensure N1/N2 user support by telephone and on-site * Take charge of IT requests and incidents * Diagnose and resolve hardware and software problems and escalate to the next level if needed * Prepare, install and configure workstations and peripherals * Ensure ticket follow-up * Participate in the management and renewal of the IT park Profile sought: * CFC informaticien or training deemed equivalent * First experience in IT support / Helpdesk / proximity appreciated * Good mastery of the Windows environment and office automation * Knowledge of IT hardware and network basics * Good sense of diagnosis and problem solving * Sense of service, patience and good interpersonal skills * Autonomy, rigor and reactivity * English level B1 Job conditions: * On-site position * Hours: 7h30--12h00 / 13h00--17h00 * Remuneration: 70--75 k€ gross annual maximum according to profile and experience Start date: November / December Interested in this opportunity? Do not hesitate to apply! #LI-AB1 Sector: Anderes Post: IT / Technologie Employment type: Festanstellung Meanquest SA * Meanquest SA Chemin du Dévent 7 1024 Ecublens VD * [ ](< >) jpidb59714cjm jpit1042jm jpiy26jm