Spa Service Agent

An icon among Swiss hotels: the history of Bürgenstock Resort Lake Lucerne began in 1873 – a story that continues to impress and touch people today. High up on the Bürgenberg lies an oasis of relaxation and a place of first-class hospitality. The Bürgenstock Resort and its around 700 employees from 54 nations offer the perfect setting for dazzling moments that remain in memory. Three exclusive hotels are available to guests: the Bürgenstock Hotel & Alpine Spa (5* Superior) with the two overnight accommodation options The Contemporary and The Heritage, the Waldhotel by Bürgenstock (5* Superior), and the Taverne 1879 (3*). Each of these houses knows how to create a unique atmosphere. Ten restaurants, bars & lounges are the showcase for culinary excellence; in the award-winning Alpine Spa and Waldhotel Spa, guests find ultimate relaxation. The Bürgenstock Resort is not only a dream destination for travelers from all over the world, but also a workplace with an excellent corporate culture. The resort holds 4th place among the best employers in Switzerland 2023 in the category of gastronomy, tourism, accommodation, entertainment, and leisure, and received the official certification as "Great Place to Work" of Switzerland 2026. Two awards that fill the entire team with pride. To reinforce our team, we are looking for from September 2026 a Spa Service Agent (w/m/i) 100% Your area of responsibility includes the following activities: • Reception, assistance, appointment scheduling, and billing of spa services with day and hotel guests • Informing guests about the entire spectrum of wellness services and spa facilities, as well as conducting tours through the Alpine Spa • Proactive sale of the entire product range, customer loyalty, cross-selling for spa treatments • Support in acquiring and looking after our spa members • Daily cleaning work in the spa and inspection of the workplace • General assistance in the spa We are looking for an upbeat and service-oriented personality who brings experience in a comparable position in the international luxury segment. You come from the hotel industry or the wellness sector and the guest's well-being is always your top priority. Due to your training, you are familiar with Front Office processes and preferably know how to implement LQA standards. We imagine an independent and motivated personality who is reliable and enjoys working in a team. You speak fluent German and English and can communicate in other foreign languages, are preferably familiar with the TAC Reservations system, and have good MS Office skills. A versatile activity awaits you in a great team with many benefits, such as the staff house with a gym, TV lounge, billiard room, and library. You will receive discounts in the restaurants, in the hotel for overnight stays for you and your family and friends, discounts for tennis, golf, sports equipment, as well as insurance and medical services. You can attend group classes at attractive prices and obtain REKA-Checks from us at preferential conditions. Travel by public transport is financially supported by the company and parking spaces are offered at attractive prices. As an employee, you will have access to the Beekeeper employee app, benefit from interesting further training and internal advancement opportunities, and much more. If you also identify with our values of Enthusiasm, Engagement, Responsibility, and Entrepreneurship (BEvU), then seize this unique opportunity of a varied task with a lot of potential to learn new things and contribute to the success of the world-class resort in the heart of Switzerland. We look forward to receiving your complete application documents including a cover letter, work certificates, and photo. If you enjoy interacting with guests, are communicative and resilient, and do not shy away from weekend shifts, you are exactly right for us. Seize the unique opportunity of a varied task with the potential to learn in a beautiful mountain environment. Awards: Swiss Location Awards «Switzerland's best meeting location» World Travel Awards «Switzerland's Leading Luxury Hotel 2024» World Spa Awards «World’s, Europe’s & Switzerland’s Best Hotel Spa 2024» LHW Membership Awards «Remarkable Experience Award 2023» Great Place To Work 2025 The New York Times’ «52 Places to Go in 2018» Travel + Leisure «500 List 2021» Handelszeitung «Bester Arbeitgeber im Hospitality Sektor 2023» Falstaff Magazine «Best Hotel in Switzerland - Nr. 1» Wine Spectator 2024 «Best Award of Excellence» Swiss Bar Awards «Best Hotel Bar» BÜRGENSTOCK HOTELS AG Nadine Koch Bürgenstock 30 6363 Obbürgen Telefon +41 41 612 61 71 https://burgenstockresort.com