Information Technology Specialist

Experis is the IT & Technology company of the Manpower Group. We support innovative companies in searching for the best talents in the ICT sector, accompanying professionals and organizations in digital growth.
For a dynamic and growing entity, we are looking for an
Information Technology Specialist – Specialista IT
The position:
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We are looking for an Information Technology Specialist with a practical, autonomous, and proactive approach, who takes responsibility for the daily management, maintenance, and continuous improvement of the IT infrastructure and the digital environment of the Academy.

The role combines IT infrastructure activities, systems administration, networking, technical support, cybersecurity, and data protection, with particular attention to the reliability, security, and continuity of IT services.

The selected person will be the main internal point of reference for IT topics, providing support to employees and management and collaborating with external IT vendors for specialist services, more complex projects, and specific technical needs.

Main responsibilities - IT Infrastructure and systems:
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• Administer and maintain the Academy's IT systems, including servers, network infrastructure, devices, and software.
• Manage user accounts, access rights, permissions, and security settings.
• Configure and maintain laptops, printers, phones, and other IT equipment.
• Be the first point of contact for employees for IT support issues and requests.
• Monitor system performance and resolve technical problems in a timely and effective manner.
• Diagnose and resolve problems related to network connectivity, VPN, Wi-Fi, and IT infrastructure.
• Plan and implement system updates, security patches, and hardware and software improvements.
• Ensure the reliability and availability of the IT infrastructure, including email systems, data storage, and backups.
• Manage and optimize cloud platforms such as Microsoft 365, SharePoint, and Microsoft Teams.
• Keep IT documentation up to date, including procedures, policies, user guides, and hardware and software inventory.
• Provide technical assistance for online and hybrid meetings, webinars, and conferences.
• Participate in digitalization, innovation, and IT system improvement projects.
• Identify opportunities to increase efficiency through technology and process optimization.

Cybersecurity and data protection

• Implement and maintain cybersecurity policies, procedures, and technical measures.
• Support and, where necessary, conduct periodic security assessments and vulnerability management activities.
• Ensure the adequate implementation and maintenance of antivirus, endpoint protection systems, and firewalls.
• Monitor, analyze, and manage cybersecurity incidents and potential data breaches.
• Support staff awareness and training activities regarding cybersecurity.
• Collaborate with the Data Protection Officer (DPO) and interested functions to ensure compliance with applicable data protection requirements, including GDPR and Swiss data protection law (LPD/FADP).
• Support procedures related to requests for access to data and information.
• Ensure that IT systems and processes comply with applicable standards regarding privacy, security, and data protection.

Requirements
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Education and experience

• Degree or higher technical training in Computer Science, Information Technology, Information Systems, or a related discipline; alternatively, Federal Diploma of Vocational Education and Training (AFC) as an IT specialist or equivalent qualification.
• 3–5 years of professional experience in IT operations, IT infrastructure, or systems administration.
• Solid practical knowledge of IT infrastructure, operating systems, and networking principles.
• Good knowledge of cybersecurity principles and data protection requirements.
• Practical experience in an IT support or systems administration environment.

Technical skills

• Administration and troubleshooting of Windows environments and servers.
• Knowledge of LAN/WAN, TCP/IP, VPN, Wi-Fi, and firewall technologies.
• Experience in managing users and related access and permissions.
• Experience with Microsoft 365, SharePoint, and Microsoft Teams.
• Knowledge of backup solutions and disaster recovery/business continuity principles.
• Experience in managing IT updates, patches, and inventory.
• Familiarity with security tools, endpoint protection, and vulnerability assessment.
• Knowledge of databases, e.g., SQL, or ERP systems constitutes an advantage.
• Familiarity with Artificial Intelligence (AI) tools and their practical applications in the IT/business field constitutes an advantage.

Personal skills

• Excellent organizational and problem-solving skills.
• Practical, service-oriented, and proactive approach.
• Ability to work autonomously and manage priorities effectively.
• High attention to detail and a strong sense of responsibility and confidentiality.
• Good communication and interpersonal skills.
• Ability to explain technical topics clearly even to non-technical users.
• Excellent knowledge of the English language, both written and spoken.

What the position offers
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This is an operational and cross-functional role, with broad responsibility for the Academy's IT environment.

The selected person will have the opportunity to contribute not only to daily management and user support, but also to cybersecurity, digitalization, infrastructure improvement, and development of the te