Technical Customer Support (f/m)

Technical Customer Support (f/m) Shape the future of heat treatment with us. As a successful and leading third-generation family business with around 110 employees, we are looking for you as a reliable, independent technical customer support person seeking a versatile and exciting challenge. Your responsibility * Provide technical advice to customers You are the contact person for technical questions and competently support our customers in finding solutions. * Create offers and accompany orders You calculate and create offers, look after new customers, accompany trial and initial orders, and ensure timely and error-free order processing. In doing so, you take into account the quality requirements of different industries. * Professionally process technical complaints You analyze customer complaints, coordinate the processing of reclamations, and actively contribute to high customer satisfaction. * Further develop ERP data and processes You maintain and optimize data in the ERP system and support the continuous improvement of our processes and workflows. * Accompany projects and audits You take responsibility in optimization projects and support customer visits as well as internal and external audits. You work as a link between our customers and the internal departments of production, development, quality assurance, and logistics and ensure professional and customer-oriented order processing. Your know-how & your personality * Technical competence You have a basic technical education and a good understanding of production processes, ideally in the areas of heat treatment and metallurgy. * Communication strength and customer orientation You communicate clearly, appropriately for the addressee, and fluently in German, French, and English. * Experience in customer and order processes You bring experience in offering and order processing as well as in technical customer support. * Confident handling of ERP systems You work routinely with ERP systems and the common MS-365 applications. * Understanding of quality and standards You align your actions with quality standards such as ISO 9001 and, together with customers and internal specialist departments, define practical, quality-oriented, and sustainable solutions. * Independent and resilient personality You work in a structured, responsible, and reliable manner and maintain an overview even in demanding situations. Your perspectives with us * Versatile field of activity As an SME, we offer you a broad field of activity instead of narrow specialization. * Flexibility Flexible working hours and at least 6 weeks of vacation enable you to have a balanced work-life balance. * Development Look forward to an exciting working environment with room for design and development opportunities. * Culture Very familial, professional, and collegial environment with flat hierarchies. Your next steps: Apply -> Get to know each other > Take on responsibility. Do you want to contribute your experience to an innovative industrial company and create reliable solutions for our customers together with us? Then we look forward to your application. After a personal exchange, we will accompany you during your entry and enable you to use your skills in a professional and future-oriented environment. Become part of our team -- we look forward to seeing you. If you have any questions, please contact Monika Meier, Head of Human Resources, Telephone or Email [Apply now](< >)Directly at Bahnhof Härterei Gerster AG, Güterstrasse 3, 4622 Egerkingen j4id10447696jm j4it1043jm j4iy26jm