Exchange Engineer 80-100%

Exchange, M365 and Collaboration are your passion? Then bring your ideas to us, actively shape modern Workplace-Services and take on responsibility in an agile environment with direct impact. Department: Finance & Services Start of work: Immediately or by agreement Tasks As a reinforcement for our agile, self-organized End User Computing product team, we are looking for you as an Exchange Engineer. In your daily work, you will connect operations, further development and consulting around our messaging and collaboration platforms. You will take on responsibility and actively shape digital collaboration at ZHAW. Your area of responsibility includes: • Ensuring 2nd-level support and stable operation of Microsoft Exchange (On-Prem & Online) • Operation, administration and support of Microsoft 365 with a focus on Exchange, Active Directory (on-prem and Entra ID), Teams, Outlook and SharePoint Online • Consulting internal stakeholders and supporting requirement clarification • Conception and evaluation of solution scenarios as well as making architectural decisions • Collaboration and technical responsibility in agile projects • Collaboration with M365 Defender on security issues and impact analyses • Operation and further development of SMTP relay connectors including message tracking and root cause analysis in mail flow • Automation and maintenance of scripts (PowerShell), interfaces and operational processes as well as use of tools such as TOPdesk, Jira and Confluence Profile For this exciting and responsible function, you need: • Completed training in computer science (EFZ) with a university of applied sciences degree or equivalent qualification (e.g. university, ETH) • Several years of professional experience with Microsoft Exchange and Microsoft 365 • Secure knowledge of central M365 services such as Exchange, local Active Directory, Azure Active Directory/Entra ID, Microsoft Teams/Microsoft Outlook, SharePoint Online • Experience in technical customer consulting as well as in solution design to map business requirements • Understanding of business processes and the ability to translate them into technical solutions • Experience with ticketing and collaboration systems (such as TOPdesk, Jira and Confluence) is an advantage • Communicative flair and pronounced customer orientation as well as pleasure in cross-departmental collaboration • Team player with independent and solution-oriented work • Ability to evaluate technical and architectural issues and strategically classify them • Interest in continuous further education as well as active contribution to the knowledge culture in the team • Very good German language skills in writing and speaking • Experience in a university environment or in complex IT organizations is an advantage With us, you can expect a professional, helpful and self-organized team with clear roles, a lot of creative freedom and committed collaboration. We actively promote our professional development through knowledge transfer and are in close exchange with experts from research and teaching. If you like to take on responsibility, contribute as a team player and value open, partnership-based collaboration, you are exactly right with us. Do you feel comfortable in a dynamic and complex environment and enjoy new technologies? Then you will be thrilled with this function. We look forward to your application and to getting to know you. What we stand for The ZHAW Zürcher Hochschule für Angewandte Wissenschaften is one of the largest multi-disciplinary universities of applied sciences in Switzerland, with over 14,000 students and over 11,000 further education participants as well as around 3,700 employees. The Information & Communication Technology (ICT) department plays a central role in the digitization and digital transformation of ZHAW with around 100 employees. To be more innovative and closer to the customer, ICT has switched to an agile organization. We are oriented towards «SAFe»; respect, transparency and self-organization are decisive values for us. ZHAW is committed to mixed-gender and diverse teams to promote equal opportunities, diversity and innovation. What we offer We offer university-compatible working and employment conditions and actively promote the personal development of our employees and managers. A detailed description of the benefits can be found on the page Arbeiten an der ZHAW. Here are the most important key points: • Offers and discounts • Employment according to public personnel law • Motivating environment • 42-hour week • Active personnel development • Health promotion • Pension fund above the statutory minimum Contact Pia Wittmer People Manager pia.wittmer@zhaw.ch Xenia Binner Recruiting Manager xenia.binner@zhaw.ch