Onsite IT Consultant / IT Support Levels 1 & 2

As part of a consulting mission for one of our clients, a private bank based in Genève, we are looking for an Onsite IT Consultant specialized in level 1 and 2 IT support. Integrated directly within the bank's IT environment, you will provide local support to users in a demanding international environment. Onsite IT Consultant / IT Support Levels 1 & 2 (M/F) As part of a consulting mission for one of our clients, a private bank based in Genève, we are looking for an Onsite IT Consultant specialized in level 1 and 2 IT support. Integrated directly within the bank's IT environment, you will provide local support to users in a demanding international environment. Your missions • Provide level 1 and 2 IT support to users; • Take charge of, analyze, and resolve IT incidents and requests; • Provide efficient and user-oriented Onsite / local support; • Install, configure, and maintain workstations and IT equipment; • Provide support for Windows, Microsoft 365, and office tool environments; • Manage issues related to workstations, peripherals, printers, and mobile equipment; • Participate in the management of user accounts, access rights, and IT access; • Ensure ticket follow-up until resolution and escalate incidents when necessary; • Participate in the IT onboarding and offboarding of employees; • Contribute to maintaining a high level of service quality in a demanding banking environment. Profile sought • CFC in IT or equivalent training; • Between 1 and 5 years of experience in an IT support, Service Desk, Helpdesk, or IT Onsite role; • Strong skills in level 1 and 2 user support; • Good mastery of Microsoft environments and Windows workstations; • Excellent service orientation and ability to support demanding users; • Professional presentation, autonomy, reactivity, and excellent interpersonal skills; • Experience in the banking or financial sector is an asset; • ???? Fluent English is imperative, in an international working context. ?? Location: Genève – 100% Onsite ? Activity rate: 100% ?? Contract type: Consulting mission ?? Environment: Private bank You hold a CFC in IT, have a successful first experience in N1/N2 IT support, and are perfectly comfortable in English? jpidd22bff6jm jpit0729jm jpiy26jm