Head of Alarm Center

Head of Alarm Center (80%-100%) Welcome to Certas - the market leader in professional alarm management. As a subsidiary of Siemens Schweiz AG and the Securitas Gruppe, we rely on state-of-the-art technology, highest quality, and absolute reliability. Day after day, we take the decisive step ahead so that people can feel safe in their homes, in their free time, and at work. In our certified alarm centers in Zürich, Lausanne, and Lugano, our employees ensure that everything functions smoothly in an emergency - for private households, companies, and the public sector. In this key role, you will take on the overall strategic and operational responsibility for our alarm center at the Zürich location as Head of Alarm Center (80%-100%) YOUR MISSION WITH US You lead the alarm center (approx. 40 people in shift operation) and further develop your department strategically and operationally You ensure a stable, efficient, and high-quality 24/7 operation and are responsible for compliance with all regulatory and security-relevant quality standards You derive clear goals and measures for your department from the corporate strategy and implement them effectively You are responsible for the continuous optimization of processes, interfaces, and workflows (especially in interaction with the connection service, customer service, and sales) and lead cross-departmental projects You analyze key performance indicators (KPIs) and derive targeted measures to increase performance You actively drive the digitalization and further development of the alarm center (systems, tools, automation) You ensure high service quality and customer satisfaction in critical situations You are the central contact person for internal and external stakeholders and a sparring partner for the executive management regarding strategic decisions in alarm management WHAT YOU BRING You have completed tertiary-level training (FH/Uni, at least Bachelor) in electrical engineering, business administration, security management, or comparable You bring several years of leadership experience in an operational 24/7 environment (ideally in a control center, alarm center, or a comparable environment) You master German at a native speaker level, or at least at B2 level You work in a structured manner, maintain an overview even in critical situations, and make clear decisions You bring a strong sense of quality and security awareness You are experienced in handling KPIs and use them purposefully to manage and further develop your area You are a strong-willed, resilient, and communicative leadership personality You approach topics pragmatically and implement changes consistently and sustainably WHAT WE OFFER Responsible key role with direct influence on the operations of our company High degree of creative freedom in a security-critical and meaningful environment Dynamic working environment with exciting challenges in 24/7 operation and regular exchange with our location in Lausanne Attractive employment conditions and benefits Central location in Zürich with very good connections to public transport and a private parking space in the underground garage Are you the person we are looking for? Then apply now via our application form at . For questions, Zoccoletti-Kempter, HR Business Partner, is happy to assist you: Write an e-mail (<>), To all recruitment agencies: Please note the GTC and data protection declaration of the Securitas Gruppe. Certas does not accept unsolicited application documents from agencies for this vacancy. Certas AG, Schweizerische Alarm- und Einsatzzentrale Kalkbreitestrasse 51, Postfach, CH-8021 Zürich jide37a8a5jm jit0623jm jiy26jm