Service Desk Agent 1st Level Support (m/w) 80-100%
- Employment type
- Full-time
- Location
- Kehrsatz
- First posted
Job Information ######
Work location: Kehrsatz Workload: 80-100% Start: Immediately or by arrangement Your tasks: You ensure availability via telephone, e-mail and ticketing systems. You record, categorize and further process incoming requests. You resolve malfunction and problem cases in 1st Level Support. You monitor the incident and service request processes. You create offers and accept orders. You create and evaluate statistics and reportings. You build up the knowledge management with instructions. Your profile: Completed commercial basic training Confident German, English and French an advantage Knowledge of Microsoft 365 Organizational talent and stress resistance Service orientation and initiative Your benefits: Flexible working models External employee counseling Fitness discounts and event tickets Promotion of further education Regular team events
Required Skills ######
- Deutsch
- Englisch
- Französisch
- Support
- Telefon
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Posted 1 week ago