Medical Assistant - Customer Service - 100%

• 09 October 2026
• 100%
• Indefinite duration
• Coppet

Unilabs, leader in medical diagnostics in Switzerland, is recruiting. Join a dynamic team offering an international environment.

Tasks ##

• Management of the telephone switchboard for customer service.
• Transmission of analysis results to doctors and clinics.
• Processing of complaints and advice on pre-analytical protocols.

Skills ##

• Scientific or medical degree with 5 years of experience required.
• Excellent command of French, English is an asset.
• Sense of customer service, autonomy and resistance to stress.

Introduction

Unilabs is the largest provider of medical laboratory diagnostics for prescribers and hospitals in Switzerland and employs around 800 people.

Your Tasks

• Management of the telephone switchboard
• Management of Customer Service email inboxes
• Transmission of analysis results
• Writing and managing various correspondence
• Handle complaints from practices, clinics and hospitals
• Advise doctors on pre-analytical protocols
• Management of non-conformities and file modifications
• Addition of analyses

Your Profile

• Scientific or medical training (laboratory technician or medical assistant diploma)
• Good knowledge of common medical analyses, typical results and pre/analytical protocols
• In-depth knowledge of medical practice and hospital practices with a minimum of 5 years experience
• Comfortable with IT tools and demonstrating speed
• Good oral and written command of French
• English and/or German would be an asset
• Ease on the telephone and interpersonal skills
• Excellent sense of customer service and listening
• Autonomy and initiative, solidarity in teamwork
• Resistance to stress
• Management of priorities
• Rigor, care and professionalism
• Flexibility due to irregular hours

We Offer

• An exciting and dynamic work environment with a lot of internationality
• Taking responsibility and unfolding your potential
• A positive working atmosphere with a partnership and appreciative corporate culture
• Attractive fringe benefits as well as a 40-hour week and 5-weeks vacation
• Annual fee for your personal analyses and special prices for radiological advice from the Unilabs Group

Contact details

Ms Rym Keller,