Service Assistant BMW 40 - 60 %

Service Assistant BMW 40 - 60 % (m/f/d) Your main tasks: • Receiving customer requests for workshop appointments & sales and assigning them according to the priority of the service to be performed, if necessary in consultation with the service advisors. • Managing the appointment planning with staggered consultation appointments, if necessary in coordination with the service advisors. • Constant comparison of the current workshop capacity and maintenance in the appointment planning system in coordination with the workshop manager and the service advisors. • Ensuring customer mobility. • Management of replacement/rental vehicles for the customer. • Initiates the check of parts availability for uncommon parts already at the time of appointment allocation. • Processing the list "ordered parts" with customer appointment scheduling. • Preparation of the vehicle file or history. • Individual support of service customers. • Price information for telephone inquiries. • Execution of any necessary recalls to the customer. • Processing of warranty and administrator. • Carrying out telephone service for the service department. • Conducting complaint discussions with customers, if necessary forwarding to GL. • Cash management and billing of Express-Service orders in cooperation with the mechanic. • Marketing. • Customer care in the waiting area. • Cafeteria care Your qualification: • Mittlere Reife • Completed commercial and/or technical training • IT knowledge (Office) • Driver's license class B • Product knowledge and automotive-specific basic knowledge • Good knowledge of the car dealership business • BMW brand knowledge desired We offer you: • Varied activities with high personal responsibility • Pleasant working atmosphere through a long-standing employee structure and fair management style • State-of-the-art infrastructure • Interesting internal further training opportunities About ag hägendorf As a down-to-earth, established family business, our honest and reliable employees convey a lot of passion. We want to be an employer where all employees feel comfortable and therefore joyfully use their performance for the company. Our employees contribute significantly to our company's success with their expertise, commitment and passion. In the future, we will also rely fully on our most efficient engine – our employees. We support our employees in the form of individual further training and product training to help them develop their careers. It is our concern to be an exemplary and innovative employer with a pleasant working atmosphere and modern employment conditions. With over 60 years of experience in the market, the family-run and traditional company in Hägendorf is one of the leading, most innovative and future-oriented companies in the region. The team at ag hägendorf looks forward to sharing the enthusiasm for sporty automobiles with you. Over 20 employees are committed to first-class services and highest customer satisfaction with you. Thanks to ongoing investments in modern workplaces and the training of the entire team, BMW vehicles remain in the best hands even after purchase. Your contact Do you feel addressed? Then we look forward to your complete online application. jpidc0afe63jm jit0626jm jiy26jm