Customer Support Clerk santé24 with very good German, French, and Italian skills (all)

santé24 is available by telephone to our insured persons 24 hours a day, 365 days a year. As a member of the Customer Support team at santé24, you actively contribute to the high customer satisfaction of santé24. You are a competent, upbeat contact person for callers who can communicate effortlessly in German, French, and Italian. Our employees in customer support work from Monday to Friday in two shifts (07:45-- 16:30 and 11:15 -- 20:00) as well as one shift on Saturday, Sunday, and public holidays (09:00 -- 15:00). As a customer supporter for santé24, you benefit from, among other things, the following benefits: • After the probationary period, flexible Home Office possibility (within Switzerland) • 40 hour week and at least 5 weeks of vacation for a full-time position • Generous financial participation in basic and supplementary insurance, for you and your family. • Excellent social benefits • High self-determination and personal responsibility in a team • 8-week induction period on-site (Winterthur) <br /> How you shape health <br /> • Operational cooperation as a Customer Support Clerk in shift operation • Independent receipt and processing of customer inquiries, with the goal of achieving the best customer satisfaction • Recording and documentation of customer conversations in our electronic medical history • Control of the services recorded according to TARDOC • Forwarding medical inquiries to the health advisors • Triaging incoming calls (agency, partner practices, internal contact persons) • Processing of the shared email inbox • Answering insurance-related questions based on internal guidelines • Cooperation in a dynamic and committed team <br /> What distinguishes you <br /> • Completed commercial training • Initial professional experience in an insurance company, in a call center, or in the healthcare sector • Enjoyment of customer contact and customer consultation on the telephone, characterized by a high customer and service orientation • Good IT user knowledge and enjoyment of working with modern information and communication technologies • You count teamwork, communication, initiative, and empathy among your strengths • You enjoy helping to shape your job, being able to help decide, and bringing in ideas for improvements, and have no fear of taking responsibility and making decisions • Willingness and flexibility for shift work, santé24 is there for SWICA customers in four languages 24 hours a day, 365 days a year • Impeccable German skills (native speaker level) as well as very good knowledge of French and Italian are required <br /> <br /> • We build on humanity. That is why we place openness, respect, and trust at the center of our daily work. In doing so, we roll up our sleeves, take responsibility, and think in solutions -- together, for our customers. This is also why we have been number 1 in customer satisfaction for many years. • We trust you and give you space. With annual working hours, at least 5 weeks of vacation, and, upon request, the option to purchase additional vacation. With part-time models and generous Home Office within the possibilities of the position, you shape your daily life with great flexibility. • We value and reward your work -- with a market-oriented salary, up to 1500 Franken annual lump sum for personal wishes, and a generous participation in basic and supplementary insurance for you and your family. • We offer you perspectives. With a generous continuing education regulation, we support your professional and personal development -- for your role today and for your goals of tomorrow. • Because health is everything. With our occupational health management and region-specific offers, we take care of your well-being. And if things turn out differently: 100% net salary continuation. • We think long-term. With three savings plans, pension-dependent coordination deduction, and benefits significantly above the legal minimum, you provide well for your future. <br /> Do you have questions? (https://www.swica.ch/de/kampagnen/intern/jobs/faq) Andri Kömeter, HR Recruiting, will be happy to provide you with information. +41 52 244 26 49