Long-term Mission - IT User Support (Onsite) - Banking Sector

• 17 June 2026 • 100% • Indeterminate duration • English (Intermediate), French (Fluent) • 1204 Geneva • Log in to see the salary estimate on jobup.ch Mission ## Within the IT team, the User Support technician provides on-site assistance to the bank's employees. He ensures the proper functioning of workstations, computer equipment, and office tools while respecting the security and confidentiality requirements specific to the banking sector. Main Responsibilities ## • Provide level 1 and 2 support to users on site. • Diagnose and resolve hardware, software, and network incidents. • Install, configure, and maintain workstations, laptops, mobile phones, and peripherals. • Manage requests and incidents via the ticketing tool. • Follow up on tickets until they are fully resolved. • Ensure the deployment, replacement, and renewal of computer equipment operations. • Participate in user account management (Active Directory, access rights, passwords). • Accompany users in the use of computer tools and business applications. • Collaborate with infrastructure, network, security, and application teams. • Keep technical documentation and procedures up to date. • Respect the security, compliance, and confidentiality standards of the banking sector. Sought Profile ## Education ### • Diploma obtained in the field of computer science or equivalent. • ITIL, Microsoft, or equivalent certifications are appreciated. Experience ### • 1 to 2 years of experience in on-site computer support. • Experience in a banking or financial environment is an asset. Technical Skills ### • Windows 10/11. • Microsoft 365 (Outlook, Teams, Office). • Active Directory, Azure AD. • Ticketing tools (ServiceNow, Jira Service Management, Remedy, etc.). • Workstation management and deployment. • Network concepts: TCP/IP, VPN, Wi-Fi, DNS, DHCP. • Support for mobile devices (iPhone, Android). • Knowledge of ITIL best practices. Personal Skills ### • Excellent customer service sense. • Good communication skills. • Analytical and problem-solving spirit. • Rigor, discretion, and respect for confidentiality. • Ability to work in a demanding and regulated environment. Languages ## • French: fluent. • English: professional (B2 minimum). • Any other language is an advantage.