Service Dispatcher Heating Technology 100% (m/f/d) - Not every technician can do everything. You know who can do what...

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ID:Category: Commercial Region: Basel
Reference: Service Dispatcher Heating Technology 100%, Agglomeration Basel

A heat pump in a single-family house reports a fault. A burner fails in an industrial plant. A hospital urgently needs technical support. Three customers, three different problems, and by no means every service technician is equally qualified for every assignment.

This is exactly where your work begins. Because good dispatching means much more than just finding free appointments and sending technicians through Northwest Switzerland. It requires technical understanding, excellent organization, geographical insight, and the ability to make sensible decisions even under time pressure.

Our client is a successfully established company in heating and energy technology with around 80 employees throughout Switzerland. At the highly modern location in the Agglomeration Basel, around 25 specialists work, who have specialized in different technical disciplines. For the demanding deployment planning, we are looking for an expert and organizationally savvy personality as

Service Dispatcher Heating Technology 100% (m/f/d) - Not every technician can do everything. You know who can do what... #

Your tasks:

• You coordinate and dispatch the service assignments of highly specialized technicians for heat pumps, oil and gas heating systems, as well as demanding commercial and industrial heat generation plants
• In doing so, you consider not only urgency, availability, and geographical proximity, but in particular the technical qualifications, product knowledge, and individual specializations of your service technicians
• You assess incoming service requests, clarify technical matters in advance, and ensure that for every plant, the right specialist is deployed whenever possible
• You plan maintenance, fault rectification, and other service work so that travel routes, utilization, customer needs, and operational priorities are sensibly coordinated with each other.
• You are in regular exchange with customers, service technicians, and internal specialist departments. In the event of short-term outages, emergencies, or appointment shifts, you organize things prudently and decisively

Your profile

• You know heating and building technology from practical experience and know that there are significant differences between ordinary maintenance, a complex heat pump fault, and a problem with an industrial combustion plant
• Ideally, you have a basic technical education in the field of heating, energy, or building technology and have further developed yourself commercially or organizationally. Equally welcome are experienced personalities from technical customer service or service dispatching who possess sound industry and product knowledge
• You are familiar with heat pumps, oil and gas heating systems, as well as the different requirements for service technicians. Knowledge of products from Weishaupt and Dimplex is of particular advantage
• You know the geographical conditions in Northwest Switzerland, think economically, and plan proactively. Even if the phone does not stop ringing and several urgent requests arrive at the same time, you lose neither your overview nor your professional composure
• You communicate clearly, possess healthy assertiveness, and have the necessary tact when dealing with customers and technically specialized employees. Good German language skills and confidence in handling digital planning and administration systems are required

What you may expect

You will take on a very responsible key position in a technically demanding service company. You will receive thorough induction and training. Your working environment is modern, excellently equipped, and oriented towards professional processes. You will work with proven specialists, benefit from short communication channels, and become part of a company that relies on technical skill, specialization, and long-term customer relationships.

The task is varied, requires initiative, and offers you the opportunity to combine your organizational skills with technical expertise daily. Because good dispatching does not simply fill an assignment calendar. It prevents the wrong technician from being at the right place.

Interested? Then I look forward to your application. Questions? Simply call me.

PKS Personal AG

Mr. Markus Schneider
Senior HR Consultant
Hauptstrasse 100
CH-4102 Binningen
Switzerland

Telephone: +41 61 205 99 32

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