Commercial Internal Service Employee (m/f/d)

High-temperature and refractory technology has been our specialty for over 50 years. We advise, procure, produce, and install for companies in plant engineering and for operators of industrial plants at home and abroad. Kapyfract AG is the Swiss market leader in refractory technology: trade, production, and installation. To strengthen your team, we are looking for a clerk for office management, industrial clerk, freight forwarding clerk or similar as a Commercial Internal Service Employee (m/f/d) Sales Internal Service / Order Processing at the earliest possible date. Workload: 100 %. As an internal service employee (m/f/d), you will coordinate order processing, export, logistics, and purchasing, process customer orders in the ERP, and ensure smooth processes in the internal service. Your tasks In this position, you will take on a central role in the commercial processing and coordination of customer orders as well as logistical processes. Your main tasks include: * Recording and processing incoming customer orders in the ERP system büro+ * Processing complaints and ensuring a customer-oriented solution * Creation of delivery notes and outgoing invoices * Preparation and creation of export and outbound documents * Planning and coordination of upcoming deliveries * Coordination and triggering of orders in purchasing * Control, booking, and documentation of incoming goods * Organization of collections as well as creation of transport orders * Monitoring and tracking of delivery dates and supplier performance Your profile * Completed commercial training (e.g., clerk for office management, industrial clerk, freight forwarding clerk (m/f/d) or comparable) * Experience in order processing, internal service, or logistics is an advantage * Initial leadership experience of a small team is desirable * Initial experience in dealing with an ERP system would be an advantage * Knowledge in human resources desirable * Structured, reliable, and independent way of working * Generalist thinking, organizational skills, and high service orientation * Good communication skills in dealing with customers, suppliers, and internal interfaces * Good German skills in speaking and writing * French skills are an advantage in speaking and writing * English skills are an advantage (especially for export processing) We offer you * A responsible and varied activity in the commercial internal service (100 %) * Close cooperation with sales, purchasing, and logistics * Modern work equipment and structured processes * A collegial working environment with short decision-making paths * Development opportunities within the company * 13th month salary / free parking / near public transport Your application Please address your qualified written application to the following address: Kapyfract AG c/o Mr. Bichsel Diessenhoferstrasse 14A CH-8252 Schlatt TG For any eventual queries, please contact Mr. Markus Bichsel directly: Telephone or Mobile [ ](< >) j4id10426034a j4it1041a j4iy26a