Swiss Army Knife sought as Team Leader Service and Process Management

In this key role, you will actively shape the services and processes of one of the most modern hospital organizations in Switzerland. Your work makes a direct contribution to a stable, secure, and high-performance ICT -- and thus to the best possible care for our patients. To build up our newly created Customer Center department, we are looking for an experienced, entrepreneurially thinking leader as Team Leader Service and Process Management, who shapes changes, develops teams, and brings our service organization to the next level. What awaits you <br /> • You lead and develop an interdisciplinary team with a future seven employees in the specialist areas of Service Management, Process Management, Operation Control Center (OCC), Configuration Management (CMDB), and eLearning. You actively participate in shaping change processes, establish sustainable team structures, and promote open, appreciative, and constructive cooperation • Together with your team, you design the ICT service portfolio for the core business and ensure professional service management • You lead the cross-cutting process management within the directorate and ensure operational process sovereignty for several central service management core processes such as Demand and Request, but also Service Lifecycle Management, Service Catalog Management, Event Management, or also Knowledge Management • You are responsible for the operation and further development of the Learning Management System (LMS) of the Insel Gruppe. In addition, you coordinate the conception, preparation, and provision of training offers • You build up an Operation Control Center (OCC) and develop proactive monitoring and alerting concepts to detect impairments to ICT service quality early on and ensure sustainable improvements • You bear overall responsibility for the central ICT inventory (CMDB) as well as for the establishment and implementation of effective governance in Configuration Management <br /> What you bring with you <br /> • You have a completed degree in Computer Science, Business Informatics, or a comparable tertiary education, as well as several years of professional and leadership experience in a comparable function • You understand complex professional and technical contexts and are able to translate them into viable concepts, efficient processes, and clear requirements for different stakeholder groups • You work analytically, structurally, and solution-oriented and convince through a strong awareness of quality and processes • You embody a strong customer orientation, communicate appropriately for the target group, and create constructive cooperation through your open and appreciative manner • You take responsibility, make sound decisions, and successfully advance topics with personal initiative and implementation strength • You have very good German and English skills <br /> Our offer <br /> • A key role with great creative freedom in building up our new Customer Center as a contribution to university-level digital cutting-edge medicine • A motivated, interdisciplinary team looks forward to working with you • Flexible working hours, home office possibilities, and a modern workplace in the center of Bern • Award-winning gastronomy as well as diverse development opportunities Applications from recruitment agencies will not be considered. <br /> Questions about the position? Further information will be gladly provided by Hannes Schrittesser Head of Customer Center +41 79 61 9 19 14