Commercial Employee Customer Service / Aftermarket, 80 – 100%

Main tasks

• Planning, organization and coordination of machine commissioning and service assignments
• Administrative processing of service and customer orders including order confirmations, follow-up processing and invoicing
• Creation of offers
• Processing of spare parts orders and shipping including export documents and invoicing
• Support of customers via telephone, e-mail and ticket system
• Organization and processing of returns
• Administrative support and management of maintenance contracts
• Maintenance of customer, machine and order data in the ERP system
• Support with general administrative and organizational tasks in customer service
• Collaboration in the optimization of processes and workflows

Responsibility

• Independent and timely processing of assigned tasks
• Ensuring complete and correct order and data maintenance
• Professional communication with customers, service technicians and internal departments
• Coordination of interfaces between customer service, technology, sales, logistics and administration

What you bring with you

• Commercial training or comparable qualification
• Experience in order processing, customer service or technical environment is an advantage
• Very good German skills, good English skills, French is an advantage
• Confident handling of MS-Office and ERP systems
• Independent, structured and reliable way of working
• Organizational talent, flexibility, initiative and ability to work in a team

Motivation

• Varied position in an internationally active corporate group
• Direct customer contact
• Opportunity to develop areas of responsibility
• At least 30 days holiday
• 41.25 hrs/week at 100%