Specialist: Quality, Processes & Projects

Specialist: Quality, Processes & Projects Specialist: Quality, Processes & Projects 80-100% Place of work Urtenen-Schönbühl or Zürich Scope of work 80-100% Start of work immediately or by agreement Is that you? You're not just looking for a job, but a task where you can really make a difference? You want to think along, shape and take responsibility? In a dynamic telecom environment, many threads come together, customers, quality, processes and coordination. That's where you come in: With your structured way of working and your eye for the big picture, you create clarity, drive topics forward and help to actively further develop a national mandate. What makes this role special? You're not just part of a system, you're shaping it. Your ideas count, your commitment makes a difference. It's not decisive whether your resume is perfect. Much more important are your motivation, your "bite" and the will to achieve something together. Whether you're starting new, returning or bringing experience, with us you can grow and really make a difference. What to expect You create transparency by creating precise customer reports and KPI analyses and deriving concrete recommendations for action from them You actively drive service quality forward, identify potential for improvement and implement effective optimization measures You control contract changes end-to-end within the change management process and ensure smooth implementation You continuously develop processes, guidelines and manuals and bring our way of working to the next level You orchestrate nationwide orders, keep an overview and ensure a convincing presentation of results for the customer You are a sparring partner for account management and keep the threads together in the operational daily business You design exchange formats by planning and conducting meetings, training sessions and events in a targeted manner You take ownership of smaller projects and bring them to successful implementation from idea to completion What you bring You have a completed vocational training or further education (HF/FH) with a business management foundation or in facility management or a comparable field of study You think in a networked way, analyze precisely and keep an overview even in complex contexts You work independently, in a structured and goal-oriented manner and bring the necessary assertiveness and endurance You convince with your clear communication and a pronounced customer orientation You use MS Office, especially Excel, safely and purposefully for data analysis and preparation You communicate fluently in German; knowledge of other languages is a plus What we offer you Wide range of internal development opportunities 16 weeks of maternity leave Employee parties and appreciation programs Part-time work and job sharing: Flexible working models that fit your life Attractive ISS Switzerland pension fund Favorable mobile subscriptions from Swisscom for the whole family Employee offer platform with attractive discounts and special conditions Structured onboarding in the initial phase Ready for us? We are for you. Every day, we work at ISS Switzerland to make offices, laboratories, airports, production facilities, train stations, schools and hospitals functional and livable. Our more than 14,000 employees create living spaces throughout Switzerland, where over a million people can feel comfortable and develop every day. ISS stands for innovation, service quality and customer proximity. As a market leader, we offer secure jobs, diverse development perspectives and a corporate culture characterized by appreciation, lived work safety and responsibility - visible in five programs, over 200 training and further education opportunities and the consistent use of sustainable products and solutions. About us Employee stories Dear personnel service providers: For this position, we only consider direct applications. Thank you very much. Please note: We gladly accept applications by post, but the documents will not be returned. Your contact People & Culture Consultant Phone: Apply now jpid0272c94jm jit0728jm jiy26jm