IT Support & Applications Specialist

IT Support & Applications (100%) Neuchâtel reference for the energy transition, Viteos ensures the supply of energy as well as the remote management of water, electricity, gas, and heating/cooling networks to more than 100'000 clients. The Viteos group offers both individuals and companies efficient, global, and sustainable solutions in the fields of infrastructure, photovoltaics, storage batteries, heat pumps, or even electric mobility. Present in Romandie with its subsidiaries Viteos Solutions, Swiss-Green, Betelec, FTG, and EMG Electroprocess, the Viteos group employs more than 500 people. Each of our companies pursues a responsible environmental and social policy and is committed to being a trusted partner, close to its clientele. IT Support & Applications (100%) Do you like solving problems, being close to users, and making things move forward? We are looking for an IT Support & Applications Specialist capable of ensuring the link between IT and business units within our various group companies. Your main mission will be to support our users on a daily basis, ensure application and technical support, coordinate the IT needs of the subsidiaries, and contribute to the continuous improvement of our tools, by acting as the interface both with users and with the management of each company. Support and incident resolution (main activity) Take charge of and resolve Help Desk tickets from levels 1 to 2, technical and functional. Intervene directly with the users of the subsidiaries, traveling alone to the various sites. Diagnose application and technical incidents, and resolve them autonomously or in coordination with internal/external partners when necessary. Organize and manage your own travel and intervention schedule according to priorities. Ensure clear follow-up of requests and proactive communication with users. Activity monitoring and reporting Create and maintain dashboards for monitoring requests and incidents for each subsidiary. Regularly present the state of support (open, resolved, pending tickets) to the management of the subsidiaries. Define and monitor key indicators: ticket volumes, resolution times, user satisfaction rates. Identify, through these dashboards, recurring incidents and trends in order to propose preventive actions. Application management Contribute to the availability, reliability, and performance of business applications. Participate in testing, updates, and production releases. Maintain functional and technical documentation. Participate in digitalization projects and initiatives related to Artificial Intelligence. User support Understand user needs and distinguish real needs from comfort requests. Evaluate priorities and urgency levels according to business stakes. Support users in the adoption of tools and best practices. Identify recurring needs and propose practical improvements. Be the preferred contact person for the management of each subsidiary for daily IT matters. Report a consolidated vision of IT needs and points of attention for their company to management. Required profile Bachelor's degree or equivalent diploma in Computer Science, Information Systems, or Business Informatics (or equivalent experience deemed sufficient). Minimum 3 to 5 years of experience in technical and application support (levels 1 to 2), ideally in a multi-site environment. Hands-on profile, autonomous, comfortable diagnosing and resolving incidents without close supervision. Driver's license and availability for regular travel, independently, between the group companies. Excellent sense of service and communication with users. Curious, solution-oriented, capable of managing priorities and schedule autonomously. Ability to adapt to various interlocutors, from end users to management. Fluent French and good knowledge of English. A glance at your benefits: Click here to learn more Desired start date: To be agreed (This position is open to all persons, regardless of gender, identity, origin, or situation) jpiddf99a41jm jpit0731jm jpiy26jm