Specialist Switch Service

Specialist Switch Service 80 - 100%, Winterthur / Smart Working Shape your future - together with us! The AXA Gesundheitsvorsorge was founded in 2017 and now has over 200,000 customers in its portfolio. The healthcare provision offering includes supplementary health insurance as well as innovative services such as the switch and invoice service. With these services, which are unique throughout Switzerland, our customers not only save hard cash, we also take over the administrative effort for them. Save time or money? At AXA, you can have both! In the customer service of AXA Gesundheitsvorsorge, we stand by our customers with all concerns regarding their insurance. We offer comprehensive support, whether it is individual advice on our products and their contracts or clarifying questions about switching basic insurance. Our goal is to provide customers with a stress-free and positive experience by putting their needs at the center and responding competently to their concerns. We are looking for a motivated, flexible and resilient personality to complement our dynamic and open-minded team. What can we offer you? In addition to a varied activity, you will find a young, very family-like team. Apply now! AXA is the No. 1 pension partner in Switzerland. With our diverse and progressive products in the areas of health as well as private and occupational pension provision, we create space and security for our customers so that they can design their lives carefree. You undertake professional support and processing via telephone and e-mail for all inquiries regarding the switch service as well as our supplementary health insurance You ensure the support for the switch service platform, a self-service portal You are responsible for mutations of customer and contract data including individual solution finding You are responsible for special cases of the switch service that cannot be carried out automatically, and you make individual clarifications as well as the necessary correspondence with customers and health insurance companies You continuously test our switch service platform to ensure a first-class digital experience for our customers You support the team management in the ongoing optimization of processes, taking on exciting additional tasks and participating in projects You conduct and plan job interviews for temporary employees together with the team management and support the recruitment process You create presentations, training documents and other documentation to support the team In the absence of the team management, you take over the technical and personnel leadership of the team, coordinate daily business and ensure a smooth process You are involved in regular exchange with internal interfaces (e.g. IT and other specialist departments) and support the implementation of joint solutions You actively contribute to the team, promote knowledge exchange and always keep the needs of our customers at the center. You undertake professional support and processing via telephone and e-mail for all inquiries regarding the switch service as well as our supplementary health insurance You ensure the support for the switch service platform, a self-service portal You are responsible for mutations of customer and contract data including individual solution finding You are responsible for special cases of the switch service that cannot be carried out automatically, and you make individual clarifications as well as the necessary correspondence with customers and health insurance companies You continuously test our switch service platform to ensure a first-class digital experience for our customers You support the team management in the ongoing optimization of processes, taking on exciting additional tasks and participating in projects You conduct and plan job interviews for temporary employees together with the team management and support the recruitment process You create presentations, training documents and other documentation to support the team In the absence of the team management, you take over the technical and personnel leadership of the team, coordinate daily business and ensure a smooth process You are involved in regular exchange with internal interfaces (e.g. IT and other specialist departments) and support the implementation of joint solutions You actively contribute to the team, promote knowledge exchange and always keep the needs of our customers at the center. What we offer you We are convinced: satisfied employees deliver the best performance. That is why we invest in benefits that offer tangible advantages - beyond the usual. Flexibility and freedom: Smart Working (flexible working model) annual working time, 5 weeks vacation (from age 50, 6 weeks), vacation gift 2 weeks every 5 years, purchase of vacation up to 10 additional days/per year Job and family: Family-friendly meeting times, 22 weeks maternity leave, 8 weeks leave for the other parent, childcare subsidies, company family allowances, days off for the care of relatives and in challenging personal situations Pension and insurance: Attractive pension fund with extensive supra-mandatory benefits including savings options, up to 30% discount on insurance products Flexible Benefits: AXA Shareplan (employee participation), CHF 500 annually on the benefit platform Swibeco, discounted lunch or lunch card, Smart Working allowance CHF 200 per year Mobility: Reimbursement