Senior IT Support Specialist

--- base: meta-keywords: meta-viewport: width=device-width, title: Senior IT Support Specialist (M/F) --- Senior IT Support Specialist (M/F) ===================================== Our recruitment firm FOKUS Talent specializes in high-tech sectors. We support hundreds of boards of directors, executives, and HR managers in Switzerland and internationally for key recruitments. Behind this advertisement is a company looking for your skills and your potential. At the end of the process, you will sign a permanent contract (CDI) directly with the company (FOKUS Talent does not do consulting or temporary staffing). Throughout the recruitment process, we provide you with detailed information about the structure, in full transparency and complete confidentiality. Your CV and your data are never transmitted without your prior agreement nor without you knowing the name of your future employer. Your application is confidential. ### ❓ At this stage, we can tell you that... This Swiss company is looking for a Senior IT Support Specialist to ensure the daily IT assistance of several entities and to support their employees in using their digital environment. You will join a multi-site organization in which support is not limited to remote processing of requests. You will be regularly in contact with users and will travel between different sites to intervene directly when the situation requires it. Your function will combine technical and application support, incident management, user support, and coordination with various IT partners. ### Challenges Your priority will be to guarantee users a reliable IT environment and to minimize the impact of incidents on their business activity. Some requests may be resolved quickly, while others will require more in-depth analysis or the intervention of internal or external specialists. You must be able to identify priorities, organize your interventions, and maintain a clear vision of the various ongoing subjects. Your experience will also allow you to go further than incident resolution: identifying recurring problems, improving practices, and helping employees gain autonomy with their IT tools. ### Your missions IT Support & incident management * Take charge of technical and application requests involving levels 1 and 2. * Analyze the origin of malfunctions and implement actions to quickly restore service. * Intervene both remotely and directly with employees on the various sites. * Request and coordinate the relevant specialists or partners when resolution requires additional expertise. * Ensure follow-up of requests until their resolution and maintain regular communication with users. Microsoft Environment & infrastructure * Provide support for workstations and Microsoft 365 and Cloud environments. * Intervene on issues related to Windows Server and Active Directory. * Take charge of topics concerning Entra ID, Intune, Defender, PowerShell, VPN or MFA. * Diagnose incidents related to networks, access, and various IT equipment. * Ensure compliance with security best practices within the framework of daily interventions. User Support * Understand requests beyond their purely IT dimension in order to measure their impact on the business. * Adapt priorities based on the level of urgency and operational constraints. * Advise employees in the use of their tools and pass on best practices. * Explain solutions in an accessible manner to interlocutors with very different levels of IT knowledge. * Build a relationship of trust with users and the managers of the different entities. Organization & continuous improvement * Plan your interventions and travel according to requests and priorities. * Identify recurring incidents and search for solutions to reduce their frequency. * Report observed needs in the field and propose concrete improvements. * Contribute to the quality and evolution of IT support. * Ensure effective coordination between users, the IT organization, and external service providers. ### Profile sought * Higher education in IT, ideally at ES level, or a technical background deemed equivalent. * Minimum 5 years of experience in level 1 and 2 technical and application IT support. * Experience in an organization comprising several sites constitutes a significant advantage. * Good skills in Microsoft 365 / Cloud, Windows Server, and Active Directory environments. * Knowledge of Entra ID, Intune, Defender, PowerShell, VPN, and MFA technologies, as well as network and security fundamentals. * Ability to diagnose problems in a structured manner and to work autonomously. * Strong service orientation and real ease in contact with users. * Ability to communicate with both operational employees and management members. * Very good level of French and ability to work in English. * Driver's license required, as the function involves regular interventions on several sites. ### ✅ What you will find here * An IT position with close proximity to users and company activities. * A multi-site environment offering varied technical challenges. * A function that is not limited to a remote Help Desk: you also intervene directly in s