Specialist Customer Process & Transformation

Specialist Customer Process & Transformation Spitex Fricktal AG is one of the leading outpatient healthcare organizations in the region. With around 100 employees and 20 apprentices, we ensure every day that people in Fricktal can live independently and safely at home. For over 600 customers, we perform around 140,000 assignments annually – from somatic care to psychiatric services and specialized Palliative Care. We are in an exciting development phase and are investing specifically in people, processes, and digitalization. For this, we are looking for personalities who take responsibility, think ahead, and want to shape the future together with us. To strengthen our team, we are looking for a committed personality, starting on or after agreement, who is not looking for a classic task in process management, but rather actively helps shape our central customer processes, consciously questions existing structures, and develops sustainable solutions together with others. The position is temporary for 12 to 24 months. Your Mission You analyze and structure the entire customer process – from registration to case closure – and thereby create the foundation for an efficient, customer-oriented, and controllable organization. In doing so, you work closely with case management, deployment planning, specialist departments, and the management board. You create transparency regarding processes, capacities, and interfaces and develop practical solutions together with those involved. In doing so, you create the basis for sustainable control of the customer process. Your Profile Commercial basic training with further training at tertiary level is an advantage Several years of experience in process, transformation, or project management, or in a comparable function with demonstrable success in implementing change projects Strong analytical and conceptual skills as well as networked thinking Enjoyment in analyzing complex issues, critically questioning existing structures, and developing sustainable solutions together with different stakeholder groups. Ability to win people and different stakeholder groups over for changes and to sustainably accompany developments High social competence, diplomatic skill, and the ability to provide orientation even in demanding change processes Persistence, perseverance, and the ability to consistently drive changes forward even in demanding situations. You identify with a customer-oriented, development-oriented corporate culture and know how to shape changes together with the employees Experience in healthcare, preferably in the outpatient sector, is an advantage Your Perspective A meaningful activity in a socially relevant environment Much scope for design in an organization in transition Flexible working hours in a yearly working time model with the possibility to work partly from home A working environment in which initiative, proactive thinking, and new ideas are welcome On your birthday, we give you a paid day off You can find further benefits on our homepage Would you like to contribute with your skills so that people can live independently at home for as long as possible? Then we look forward to your application including salary expectations and notice period. For queries, Tina Stühlinger, Chair of the Management Board, is at your disposal, . jpidf7c5ac5jm jit0727jm jiy26jm