Customer Service Manager

Inspire customers instead of just supporting them. As a Customer Service Manager, you recognize opportunities, develop solution-oriented approaches, and thereby sustainably strengthen customer satisfaction and long-term cooperation with our customers. * Regular participation in IT Alignment meetings to present relevant KPIs, collect customer satisfaction, and record customer feedback * Feeding customer feedback and specific problems into the organization, initiating corresponding tickets or tasks if necessary, as well as ensuring regular and transparent communication to the customer * Recognizing customer-specific optimization potential as well as coordinating and forwarding corresponding measures to the responsible internal contact points * Cross-customer analysis of tickets to recognize recurring problem patterns as well as their targeted placement and follow-up with the responsible internal specialist departments * Maintaining and promoting a positive Customer Experience through the solution-oriented support of customer inquiries * Accompanying escalations in close cooperation with customers and internal specialist departments Ensuring general customer communications What you bring with you * Education in the field of computer science, business, or a comparable specialty - further training at HF or FH level is an advantage * Experience in a customer-oriented function, ideally in Service Management, Account Management, or IT Support. Experience in the IT environment or a strong affinity for IT services * Joy in building, maintaining, and developing long-term customer relationships * High customer and service orientation as well as a strong sense of the needs of different stakeholder groups * Strong communication personality with the ability to communicate at eye level and appropriately for the addressee with specialist experts, decision-makers, and customers * Good organizational skills and a high degree of personal responsibility as well as an engaged, independent, and communicative personality with a reliable and exact way of working * Flawless German skills, oral and written, are mandatory Become part of the RIZ-Family With us, people work who want to make a difference. You can expect a strong team spirit, an open and family-like corporate culture, and cooperation characterized by helpfulness and mutual appreciation. In our versatile IT environment, you will take on responsibility, contribute your ideas, and actively help shape things. Flexible working models, home office options, modern workplaces, and versatile catering complete our offering. [RIZ AG - Customer Care Manager](< >) [RIZ AG - Become part of our RIZ Family](< >) j4id10427802jm j4it1041jm j4iy26jm