Customer Success Manager

• 29 septembre 2026
• 100%
• Indefinite duration
• Bern

Then we are looking for you! Let yourself be infected by the isolutions experience and discover with us a team that exchanges openly and directly, supports each other and challenges itself.

Customer Success Manager

Job description

Are you the person who does not just manage customer relationships, but shapes them?

Here is what motivates you in the morning:

• You accompany our customers during the integration to Managed Services and ensure that the start is successful from the beginning.
• You take care of your customers continuously and proactively, are regularly on site and know their activity, their objectives and their obstacles.
• You enable your customers to derive the maximum benefit from our services - adoption, use of new service modules, relevant development.
• You identify risks and recurring patterns early and address them before they become problems.
• You identify additional needs, encourage cross- and upselling and pass them over cleanly to presales.
• You strengthen customer loyalty and are responsible for contract renewals jointly with the team leaders.
• You transmit customer feedback in a structured manner to our Product Owners and team leaders, thus becoming the voice of the customer in our service roadmap.

We expect from you:

• You have several years of experience in customer support in the field of IT services - as a Customer Success Manager, Account Manager, Service Manager or in a technical role close to consulting.
• You possess a solid technical understanding of Microsoft 365 and Azure and can converse with engineers on an equal footing, without having to be an engineer yourself. You have or will obtain with us certifications such as MS-900 or AZ-900.
• You have an entrepreneurial mindset: contract, margin, renewal and growth potential are not foreign to you.
• You work proactively rather than reactively - you do not wait for escalations, but go towards the customers.
• You convince through your communication and moderation skills, can prepare and conduct service reviews with confidence and navigate easily between technical teams and decision-makers on the customer side.
• You work autonomously, in a structured and relationship-oriented manner, and are prepared to be regularly on site at your customers.
• You are perfectly proficient in German; a good level of English is an advantage, French an additional plus.

If this sounds interesting to you, then we should talk. These are very exciting times to join isolutions!

Application process

What does the application process look like?

Benefits

isolutions - our way of being and working

Long live team spirit

We work together and for each other. Everyone assumes their responsibilities autonomously and supports through their personality and their skills. There is always time for a ping-pong tournament or a beer after work. #teamwork

Work-life balance, teleworking and workation

How do you like to work? We believe in a hybrid model for maximum efficiency, which is why you can work with us flexibly. Do you want to combine work and holidays? Whether at the isolutions office, at home or in workation - we make it possible. Because a good work-life balance is important to us! #wecareaboutyou

Central location

All our sites - Bern, Zurich, Basel and Barcelona - offer a central location. You are therefore always well connected and move quickly from one point to another. #stayconnected #whereeveryouare

Flat hierarchies, open corporate culture and feedback

We believe in the skills and abilities of every employee. With us, you don't climb a career ladder - technical and managerial skills are recognized and encouraged equally. You can get involved and make things move. Exchange, open communication and feedback are part of the corporate culture and are actively lived. Our successes, we achieve them together. #bettertogether

Events are part of our DNA

Those who work must also be rewarded! We start the year with an annual kick-off, end the summer gently with the summer party and close the year with a big Christmas party. We also celebrate successes throughout the year: quarterly parties, events and meetings take place regularly - as a team and with customers. #gemeinsamerfolgefeiern #morefuntogether

For the good of the environment

Thanks to our central locations, our employees can easily travel by public transport. With a half-fare, we support the commute of all employees. Business trips are of course fully covered. #travelandwork

Promotion and development of employees

We do not only shape the future of our customers, our employees also have development opportunities - individual and adapted to personal needs. #shapeyourcareer

Holidays can also be extended

Because we want our employees to rest, you benefit from 27 days of leave at isolutions! Do you love to travel and want even more holidays? No problem! At isolutions, you can buy up to 1 month of additional leave days! #chargeyourbatteries

• 1 week of corporate social responsibility

Give something back to the world and your fellow human beings! We want to encourage our employees to do good. That is why we offer each employee an additional week of leave for social commitments. #getengaged #socialresponsability #chartiy

zäme rede

Every Monday, we start the week together. Our CEO launches the week, the employees