Customer Advisor Customer Center

In the Customer Center of PostFinance, our focus is on providing our customers with first-class service. Our goal is to understand their financial concerns and inspire them through friendly and competent advice. We strive to create a positive experience in every interaction and to strengthen the connection of our customers with PostFinance. As a future member of the Customer Center, you will become part of this mission and have the opportunity to work in a dynamic environment and make a direct contribution to the success of PostFinance. Why you start with us Time for recovery 6 weeks of vacation and the possibility of unpaid leave. Flexible working models Part-time, job sharing and top sharing. Individual development Diverse training and further education offers, temporary job changes and stages. Modern working worlds Modern workplaces, co-working in Bern and Zürich as well as home office in many areas. Maternity & paternity leave 18 weeks fully paid maternity leave and 4 weeks paternity leave. Health in focus Preventive offers, ergonomic workplaces and targeted support during longer absences. Mobility offers Free Halbtax or discounted GA as well as attractive bicycle, car sharing and e-car offers. Lived equal opportunity Among other things through transparent salary information in our job advertisements. What you can achieve • As the first point of contact for our customers, you will take over the professional processing of their telephone and written inquiries regarding our products and services • You recognize and use sales opportunities proactively by offering customers the products and services tailored to their needs • With your empathetic, communicative and open-minded manner, you inspire our diverse and varied customers and create a positive customer experience What you bring with you • Completed basic training or experience/qualification in the service sector • Joy in telephone customer contact, ideally already with experience in customer service and sales • Excellent oral communication skills in German and Italian, any further national language is an advantage • Proficient in the parallel use of several IT applications and communication tools (telephone, e-mail, chat) • Ability to find your way in a fast-paced environment and to respond empathetically to the diverse needs of our customers