Customer Service Employee 100%

hostettler moto ag is part of the hostettler group – a family business with over 100 years of history and a genuine passion for mobility. With eight branches in German-speaking and French-speaking Switzerland, strong brands such as Ducati, Kawasaki, KTM, Vespa and Yamaha, as well as state-of-the-art workshops and its own fashion and accessory stores, we offer everything that makes the hearts of motorcycle fans beat faster. More than 150 employees live this passion daily – with the clear goal of not only satisfying our customers but inspiring them. Do you love motorcycles, feel gasoline in your blood, and are looking for more than just a job? Then step on the gas and join us! For our team in Sursee, we are looking for a motivated personality in customer service who values direct customer contact and wants to contribute their enthusiasm for technology on a daily basis. With us, you will work with high-quality machines, in a modern working environment and together with a dedicated team that shares the same passion. Your tasks You accept repair and service orders and coordinate their forwarding to the workshop You advise our customers competently – by telephone, via email or personally on-site You monitor ongoing service and repair orders and ensure a smooth process You create transparent and traceable cost estimates and ensure billing You solve smaller technical concerns or problems directly with our customers You plan and coordinate the workshop orders in close cooperation with the workshop team You look after the replacement vehicles and vehicle rental You assist if necessary in the showroom, as well as in the management of the spare parts warehouse Your profile You have completed basic training as a Motorradmechaniker EFZ, Automobilmechatroniker EFZ or a comparable training You bring several years of professional experience in a similar function You have good German skills You convince with a customer-oriented and professional manner when dealing with customers You maintain an overview even in hectic situations and work in a solution-oriented manner Your way of working is independent, reliable and expeditious You possess a valid driver's license in categories A and B What we offer An innovative company in a future-oriented market environment and perceptible team spirit Attractive workplace with free parking possibilities Promotion of your own further development including support for internal as well as external further training Above-average paid absence days as well as 16 weeks maternity leave and 3 weeks paternity leave Flexitime model, 5 weeks vacation (from 50 years and/or management function: 6 weeks) and consistently paid public holidays, as well as the possibility of buying vacation Attractive employee conditions on all products of the hostettler group Diverse discounts with partners (insurances, fleet discounts, courses, entrance tickets, etc). Versatile events and functions, such as our legendary hoschi-days Are you interested? Then we look forward to your online application! #hostettler Your contact person: Melina Hunkeler HR Business Partner