Team Leader Customer Interactions in Business Area Management (a)

We inspire sustainably -- customers and employees alike. Do you want to successfully further develop and take the numerous interactions with our customers as well as the financial coaches to a new level together with your team? Then you are the right person for this exciting leadership position. Team Leader Customer Interactions in Business Area Management (a) Workload 80-100% Work location Bern-Bundesplatz How you inspire * Together with the team, you are responsible for the professional leadership and the conceptual further development of topics surrounding customer interaction * Together with your team, you are responsible for ensuring the consistent application of customer journeys surrounding key events as well as the advisory and support process * You consistently drive the strategic change in sales, are responsible for the sales dialogue with targeted measures, and are responsible for transfer coordination and standards as well as exchange formats including success measurement * Together with the team, you design and define future-oriented and differentiating standards regarding advisory aids/tools and implement them in interdisciplinary teams * You are responsible for the promotion and further development of your employees as well as a positive performance culture to ensure team success What you bring * You have several years of professional and leadership experience in the advisory of banking-related topics and have a Bachelor's or Master's degree (or comparable), ideally supplemented by regular further training * You are an empathetic and inspiring personality, bring strong leadership competencies, and possess strong communication and motivational skills * You think in networks, bring extensive conceptual experience, and as a team player, have a confident manner with stakeholders * You think entrepreneurially, have an understanding of the current challenges in customer interaction and in sales, and act in a networked manner * You also work in a focused and reliable manner under high pressure and uncertainty and convince with well-founded arguments We are committed to you! * Promotion of your individual development needs, temporally and financially * Flexible forms of work (part-time, job-sharing, home office, annual working hours) * Between 27 -- 30 vacation days per year * Sustainable compensation: no individual bonuses, but profit sharing for all employees * How we treat each other: Du-culture - open -- personal -- team-oriented Your BEKB For trailblazers, bridge builders and future shapers: The BEKB Group has a lot to offer you as an employer -- much more than banking. In the Bern/Solothurn region, we advise and accompany private and corporate customers with innovative financial services. The needs of our customers are always the focus of our daily work. With our IT subsidiary aity AG, we create the right technical requirements for this. The well-being of our employees is important to us. We promote young as well as experienced talents in their further development, advocate for individual and flexible forms of work, and pave the way for our employees for [further training and career opportunities](< >). Our open and positive [corporate culture](< >) is at the forefront. Trust, commitment and [sustainability](< >) are firmly anchored with us; [diversity](< >), collaboration and humor are part of our DNA. Your future supervisor Your manager looks forward to giving you information about your future position, such as your activities and your team: Jörg Ulrich Head of Business Area Management Your contact person from HR We are happy to answer your questions about the application process, your future terms of employment and the BEKB culture: René Schläppi HR Business Partner j4id10443628jm j4it1042jm j4iy26jm