Assistant Manager Banquet Operations – M/F

Reporting to the Banquet Operations & La Palmeraie Manager, the essential responsibilities and functions of the position include, but are not limited to: Leadership & People Be a visible and exemplary field leader. Replace the Manager during their absence. Develop, coach, and support employees in their evolution. Identify talent and contribute to the succession plan. Conduct regular performance and development interviews. Foster a culture of engagement, recognition, and accountability. Manage conflicts and maintain a positive working climate. Ensure effective communication between different teams and departments. Be the guarantor of employee engagement and well-being. Financial Management Participate in monitoring the department's P&L. Regularly control personnel costs in accordance with budgets. Optimize productivity. Monitor labor ratios. Participate in the annual budget and monthly forecasts. Identify opportunities to improve profitability. Contribute to achieving GOP objectives. Banquet Operations Supervise multiple events simultaneously. Guarantee the proper execution of BEOs. Verify room set-up before each event. Ensure coordination with Kitchen, Stewarding, Technical Service, and Housekeeping. Participate in daily operational meetings. Organize post-event debriefings. Guest Experience Be present with guests during events. Anticipate guest needs. Manage VIP requests and special events. Create personalized experiences. Transform complaints into loyalty opportunities. Encourage upselling and additional sales. Quality & Standards Guarantee compliance with Fairmont and Accor standards. Ensure compliance with LQA standards. Monitor Voice of Guest (VOG) indicators. Develop, implement, and follow up on action plans resulting from LQA, Voice of Guest, and TrustYou audits. Conduct regular quality audits. Ensure respect for emotional and technical standards. Agency Staff Management Develop a lasting partnership with agencies. Select the best extra profiles. Organize the integration of extras. Evaluate performance after each mission. Build a pool of qualified extras. Control hours and associated costs. Implement a recruitment and retention strategy for a team of regular extras, allowing for optimized personnel costs and ensuring better operational continuity. Administration & Planning Develop weekly schedules. Prepare staff forecasts. Control timesheets. Ensure the updating of employee files. Ensure compliance with HR procedures. Commercial Performance Identify additional revenue opportunities. Optimize the use of event spaces. Collaborate with Sales & Events to anticipate operational needs. Support the commercial success of events. Food Safety & Compliance Guarantee the application of HACCP standards. Ensure compliance with allergen regulations. Ensure compliance with hygiene procedures. Participate in internal and external audits. Guarantee the safety of employees and guests Minimum 5 years of experience in high-end catering, including significant experience in Banquet operations. Minimum 2 years of experience in management or team supervision. (1 year seems a bit low to me for a hotel like the Fairmont Montreux Palace.) Diploma in service recognized Experience in 5* hospitality Written and verbal proficiency in French and English Knowledge of a third language is an asset Knowledge of the OperaCloud tool is an asset Previous experience with a point of sale system (POS system) Ease with IT tools (Word, Excel, Outlook, payroll system) Team supervision skills Excellent interpersonal and problem-solving skills Flexibility regarding schedules Ability to work effectively under pressure in a fast-paced environment Ability to focus attention on guest needs while remaining calm and courteous at all times Physical implications of the position: Physical implications of the position include, but are not limited to: Constant: standing and walking throughout the working period Constant: lifting and carrying loads Frequent: kneeling, pushing, pulling, lifting Frequent: climbing up or down stairs and ramps Our Values Fairmont Respect: We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity. Belonging: We celebrate our differences. We support one another and always stand together. Empowerment: We have the power to take initiative and anticipate moments that create unforgettable experiences. Excellence: We build genuine connections and cherish every opportunity to make those around us feel special Diversity and Inclusion Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team. Employee Benefits Join our team and enjoy a range of exclusive colleague benefits, including complimentary upgrades, extended stays, discounted stays at Fairmont and Raffles properties, special discounts on dining and wellness services, and additional luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Located on the shores of Lake Geneva and offering a magnificent view of the Alps, the Fairmont Le Montreux Palace hotel is a prestigious establishment, member of the Accor group, of the Fairmont brand and affiliated with Swiss Deluxe Hotels. Benefiting from an incomparable global reputation, characterized by 2