Sachbearbeiter /in Kundenmanagement 100%

Sachbearbeiter /in Kundenmanagement 100% (Region Oensingen) Requirements Completed commercial training (KV) or several years of professional experience in the office area; lateral entrants are also welcome. Experience in the administrative area. Very good German and Austrian language skills; Italian and English language skills are an advantage. Good IT skills, especially in MS Office. Customer-oriented way of working. Willingness to work shifts. Shift times: 04:30 – 13:54 Uhr 06:00 – 15:36 Uhr 08:24 – 18:00 Uhr High flexibility, team ability and stress resistance. Tasks First point of contact for all inquiries in the daily business of the Innight and Tagesexpress areas. Responsible for the timely processing of customer inquiries and notifications in case of irregularities. Objective and correct processing of customer complaints and inquiries. Management of addresses as well as processing of orders, damage cases and loss reports. Main responsibility for professional complaint handling and timely feedback to customers. Customer care both by phone and by e-mail. Maintenance of address data in the EOS system. Recording and processing of customer orders. jpid72f86a9jm jit0624jm jiy26jm