Helpdesk Employee, 80-100 %

Helpdesk Employee, 80-100 % #

Tribschenstrasse 4, 6005 Luzern

Are you service-oriented, strong in communication, and enjoy solving IT support requests with high service quality? Then apply and become part of our dedicated IT team!

What awaits you ###

• You are the first point of contact for all support requests regarding our IT landscape. This includes the processing of malfunctions, service requests, and training questions. Our goal is to solve as many requests as possible directly in the helpdesk to ensure fast and efficient support.
• You take responsibility for the holistic and satisfactory processing of support requests. In doing so, you maintain an overview of the entire solution process and ensure that every request is processed efficiently. If necessary, you involve further IT specialists to ensure an optimal solution.
• You ensure seamless documentation of support cases.
• You create and optimize forms for standard service requests to capture requests in a structured and efficient manner.
• You contribute to the further development and maintenance of «Helpnet».
• You inform employees about IT matters, important updates, and innovations. In doing so, you use various communication channels to ensure that relevant information is conveyed clearly, understandably, and promptly.
• You accompany and support further development projects. Depending on the need, you take on tasks within the projects and actively contribute to their success.

What you bring with you ###

• You have completed training in computer science or in the commercial sector (with an IT connection).
• You have very good specialist knowledge in Office applications and Microsoft Windows.
• You are familiar with the processing and documentation of IT support cases in a ticketing system and can capture, prioritize, and track requests in a structured manner. Experience with Atlassian Jira is an advantage.
• You can communicate IT-relevant information precisely and understandably to employees.
• You are patient, friendly, and helpful when dealing with employees and know how to look at IT problems from their perspective.
• You communicate at a native level in German; knowledge of French is an advantage.

Your next step ###

Do you have further questions about this position? Alberto Garcia, Team Leader Service Operations, Telephone +41 41 228 07 63, will be happy to help you.

Christoph looks forward to your application.