Call Agent (m/f/d) 100%

Working hours • Monday to Friday: 08:00 -- 17:00 • Once per week: 10:00 -- 19:00 • November: Additional Saturday work from 09:00 -- 14:00 (occasionally until 17:00) • Important: There is a holiday ban in November. Your tasks • Telephone consultation of new and existing customers • Sale of Internet, TV, Mobile, and landline subscriptions • Processing of cancellations as well as customer retention (Retention) • Identifying customer needs as well as active sale of additional products (Up- and Cross-Selling) • Processing of customer inquiries via telephone and e-mail • Ensuring high customer satisfaction and service quality Your profile • Swiss German/Dialect mandatory • Communicative and open personality • Independent and reliable way of working • Organizational talent • Enjoyment of customer contact as well as sales